IT & Systems Management, IT Planning & Management, Business Service Management (BSM) White Paper and Best Practice Case Study

Business Service Management (BSM) White Papers and Case Studies

Business service management (BSM) is an approach used to manage business-aligned IT services. A BSM philosophy involves a customer-centric and business-focused approach to service management, aligning business objectives and IT priorities. By managing BSM correctly, you can ensure that business and customer objectives are met. It is important to utilize BSM as it combines the IT management approach and the business services which are offered by the IT service provider. IDG Connect can provide useful guidance and a place to start with a library white papers, webcasts and guidances.

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Business Service Management – Waning or Imperative Re-discovered?

provided by NetIQ

Both business and IT personnel agree on the high-level definition of business service management (BSM). This survey provides a 2011 benchmark for the adoption, perceptions and expectations of Business Service Management.

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Take the drudgery out of manual IT processes

provided by UC4

This video discusses how new solutions are required that can automate and accelerate existing business processes and adapt to new processes and systems as they arise.

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2011 BSM Maturity Benchmark Study

provided by NetIQ

BSMReview, a Business Service Management community of business and IT professionals, conducted a survey to measure the maturity of BSM initiatives industry-wide.

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Streamlining IT Operations with Business Service Management Software

provided by NetIQ

This IDC white paper explains how you can streamline these complicated IT operations by using business service management software.

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HP Business Service Automation Increases Productivity by 50% at Qtel

provided by HP

Qatar Telecom (Qtel) wanted to automate the management of end-to-end business services to reduce costs, lower bill processing times and minimise risk. Read the full report to find out how the company was able to achieve its goals.

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Manage and Control IT Services in the Age of Complexity

provided by HP

Find out more about the methodology that has emerged to enable effective operations management in the age of complexity. Read the full report to ensure your company remains adaptable to the constantly changing IT environment, while also meeting the needs of business and end users.

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Five Things Your IT Team Needs to Know About Monitoring Mobile Applications

provided by HP

Mobile applications have swept across geographic boundaries and enterprises faster than any previous technology, and are radically changing the way businesses operate. Discover what you really need to know about mobile monitoring in this paper.

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HP Service Health Analyzer Brings Predictive Control to Real-Time Service Delivery

provided by HP

This white paper from Enterprise Management Associates discusses the reasons behind the rising prominence of predictive analytics in business service management. It also looks at a solution which achieved the highest ranking on the EMA Radar for BSM in 2010.

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