Business process management (BPM) is a holistic approach that links the running of your organization with the IT department. It focuses on aligning all aspects of an organization with the wants and needs of clients. Ensuring the workflow is efficient and flexible is an essential base for any competitive organization. The danger of sticking with traditional hierarchical management approaches is that your organization will be less effective and reactive to change. IDG Connect delivers resources on this area include case studies on BPM software and frameworks and major industry best practices.