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    Information Technology Infrastructure Library (ITIL)

ENERGY EFFICIENCY

Gabriel Cogo (Brazil) - Project Management: Do You Know...

Recent academic studies about IT projects have shown that most projects are considered unsuccessful, and most of the project's managers aren't fully aware of the...

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

Hennie Loubser (Africa) - Who Will be the Next African BRIC(S)...

The BRIC alliance welcomes South Africa as a fledingly nation. It might not be obvious on the surface as to why South Africa has joined the group.However, Hennie...

   

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

Jim Spooner (UK) - How to Integrate Virtualisation into...

Many organisations invest in developing an Information Technology Infrastructure Library (ITIL) framework so they can have consistent IT operations and offer the...

   

Your Search returned 24 results from our White Paper Library

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    Information Technology Infrastructure Library (ITIL)

Oracle

Database Solutions

Preventing Enterprise Data Leaks

Discuss the growing internal threats to business information and know more about the impact of government regulations on the protection of data. Check...


BMC Software

Cloud Computing Management

Four Strategies for Moving to the Cloud

Learn more about solutions that ease the transition towards cloud computing.


Symantec Corporation

Security

Three Keys To Cost-Effective Security For Your Small Business...

Just because SMBs don’t have the same kind of resources as large enterprises doesn’t mean they have to lack adequate protection. This e-book provides three...


BMC Software

Information Technology Infrastructure Library (ITIL)

ITIL for All: How to adopt ITIL at a pace that works for...

IT Infrastructure Libraries (ITIL) is useful, but often seen by SMBs as something they can’t afford or cope with. But ITIL Is No Longer Only For The Biggest...


OpenText

Managed Services

Information Exchange Services Anchor Your EIM Architecture...

This Forrester paper provides an overview of Information exchange services (IESs).


Citrix

IT Service Management (ITSM)

How To Benchmark Your Service Desk

This paper outlines the best ways to benchmark your performance and identify areas of improvement.


SunView Software Inc

Information Technology Infrastructure Library (ITIL)

4 Step Case Study for Justifying Organizational ITIL Adoption...

Join Justin Roux, Product Manager of SunView Software inc. and Brion Peck, Information System Group Director of Management Science Association Inc to learn...


SunView Software Inc

IT Service Management (ITSM)

50 Reasons you need ITSM

In order to meet end-user requierments, IT must deliver timely, seamless operations that begin with the service desk.


LogMeIn

Information Technology Infrastructure Library (ITIL)

The Alignment of Customer and Support Expectations

This paper looks at how closely aligned support staff’s needs are with what they think customers want.


LogMeIn

Information Technology Infrastructure Library (ITIL)

The Alignment of Customer and Support Expectations

This paper looks at how closely aligned support staff’s needs are with what they think customers want.


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