The Global Business Library
Information Technology Infrastructure Library (ITIL) White Papers and Case Studies
Information technology infrastructure library (ITIL) is the most widely adopted approach in IT service management. It is the practical framework developed for identifying, planning, delivering and supporting IT services. This enables your organization to grow, reduce expenditure, improve customer satisfaction as well as deliver improved IT services. IDG Connect has a vast collection of resources on this, including case studies on ITIL qualifications, analyst reports on ITIL software and the ITIL industry’s guidelines and best practices.
2011 BSM Maturity Benchmark Study
provided by NetIQ
BSMReview, a Business Service Management community of business and IT professionals, conducted a survey to measure the maturity of BSM initiatives industry-wide.
IT Help Desk Evaluation Guide
provided by BMC Software
If you are looking for a new help desk solution, BMC’s Remedyforce Service Desk may be just the right fit for you.
Backup and restore service for data protection
provided by IBM
This data sheet discusses how IBM can help with an onsite data protection solution that can enable your business to achieve more consistent, reliable data protection.
IBM System Storage Product Guide
provided by IBM
This product guide discusses the range of IBM products available to help drive your information infrastructure. Read it now and discover solutions for consolidation, data protection, storage management simplification, compliance support and more.
Smarter Computing – the Next Era of IT
provided by IBM
This white paper discusses a smarter computing approach that can help overcome the challenges of today’s complex environment. Learn how to resdesign your IT infrastructure to create new opportunities.
Benefits of an ITIL Help Desk in the Cloud
provided by BMC Software
Gain insights into the benefits of running your help desk in the cloud.
IBM: The Storage Innovation Leader
provided by IBM
This guide reveals the storage solutions available from IBM. Discover solutions that can safely protect data for as long as you need, improve access to your data and manage total costs – even while the volume of data is growing astronomically.
Four Strategies for Moving to the Cloud
provided by BMC Software
Learn more about solutions that ease the transition towards cloud computing.
Show Me the Money: How life in the ITIL fast lane can deliver success
provided by Numara Software
In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. That Read More
Creating and Managing Value with IBM Tivoli Service Management Center for System z
provided by IBM
Benefit from IBM’s Service Management-an integrated set of solutions that enable the transformation to the New Enterprise Data Center. Know how it enables business-driven service delivery based on IT Infrastructure Library (ITIL).
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