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    IT Service Management (ITSM)

IT SERVICE MANAGEMENT (ITSM)

ITSM: Why it is Time for Radical Change

Paul Wilkinson explains why he believes in the ABC approach to ITSM

   

Your Search returned 72 results from our White Paper Library

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    IT Service Management (ITSM)

IBM

IT Service Management (ITSM)

Integrated Service Management: Driving growth for Managed...

Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs,...


IBM

IT Service Management (ITSM)

Adding Networks to Integrated Service Management

Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today.


IBM

IT Service Management (ITSM)

Confidently maximize virtual investments with IBM Integrated...

IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning,...


IBM

IT Service Management (ITSM)

Cloud Computing Drives Break through Improvements in IT...

IDC OPINION - Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first...


Cisco Systems, Inc.

Cloud Computing

Enabling IT-as-a-Service

Many IT organizations want to run their infrastructure and operations like an internal service provider. But how does IT make the transition to this new...


BMC Software

IT Services

A Practical Guide to the Consumerization of IT

This guide explores the Consumerization of IT, defining the challenges and opportunities it presents.


BMC Software

Cloud Computing Platforms

Remedyforce – Powerful Platform

This white paper provides an overview of the Remedyforce platform.


BMC Software

IT Service Management (ITSM)

The perfect combo: ITIL, I.T. service management, and social...

This paper explains how IT Service Management can benefit by leveraging social collaboration capabilities as part of a social enterprise strategy.


Citrix

IT Service Management (ITSM)

How To Benchmark Your Service Desk

This paper outlines the best ways to benchmark your performance and identify areas of improvement.


Citrix

IT Service Management (ITSM)

7 Steps To ITSM Goodness

This paper highlights and defines key steps & fundamentals which lead to successful ITSM.


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