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    Communications Services


e-Government Across Africa 2014

As Africa sees great growth in internet penetration, governments seem sluggish in adapting technology to provide public service.


Malaysia Airlines Flight MH370: An Expert View

The missing Malaysia Airlines Flight 370 has got everyone baffled. With so many means of communicating, how could this have happened? Ayesha Salim investigates....



SA: Government Interventions for Sustainable Comms

How should the South African government overhaul the country's communications legislation?


A Seminal Panic about Defence IT: The Marconi Scam, 1913...

100 years on, corruption at a UK telco contains lessons on Snowden, Huawei and globalisation


Your Search returned 48 results from our White Paper Library

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Quest Software

Instant Messaging/IM

Six Steps to Reduce Risk and Improve Control over Real-time...

In this white paper, learn six steps you can follow to reduce risk and improve control over your messaging environment while securing your network and...

Tata Consultancy Services

Managed Service Provider (MSP)

Smart IT Decisions to Help Enterprises Grow

While nearly every task and function performed in IT can be outsourced to someone,somewhere, there are certain areas that provide the greatest return on...


Unified Communications

Improving Local Government Efficiency and Service

Learn more about unified communications and how it has improved local government efficiency and service. Read now and discover a complete communication...


Unified Communications

Cost Savings and Productivity in Healthcare

Read now for an overview of a complete unified communications solution and discover how it has helped other healthcare professionals.


Communications Services

Telecoms re-invention-death of the traditional telco

This paper explores how telephony companies can adapt to keep up with technology. Read now to learn how telecommunications companies can not only survive,...


ecommerce Software

Live Help – The Power of Click to Call and Click to Chat...

This paper explores the benefits of integrating both voice and text chat on live help systems. Discover how an integrated live help system can help you...


E-Commerce Solutions

Live Help: Global Consumer View & Trends

ATG commissioned research across four international markets to explore shoppers’ perceptions and preferences for live online help services such as click...

Communications Services

Caller Bill of Rights

The premise: There's been a lot of discussion and debate recently around the concept of VUI (Voice User Interface) Standards, and whether or not standards...


Communications Services

Hosted Voice for the SMB Distributed Workforce

The traditional single office environment becomes less common with each passing year. New technologies make it feasible for even small businesses to consider...


Communications Services

Hosted Voice - SMB Cost Savings with Hosted Voice

Hosted voice offers SMBs a greater array of savings than any other phone service option. These savings are detailed in this whitepaper.

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China Rising

Why are Chinese tech giants slumping on US stock markets?

Phil Muncaster reports on China and beyond


Tech Transformations

We can end this new IT security Cold War

Rupert Goodwins’ unique angle on tech change


Thinking Different

How much are banks risking on mobile services?

Jon Collins’ in-depth look at tech and society


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