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    Communications Services

COMMUNICATIONS SERVICES

Malaysia Airlines Flight MH370: An Expert View

The missing Malaysia Airlines Flight 370 has got everyone baffled. With so many means of communicating, how could this have happened? Ayesha Salim investigates....

COMMUNICATIONS SERVICES

SA: Government Interventions for Sustainable Comms

How should the South African government overhaul the country's communications legislation?

   

COMMUNICATIONS SERVICES

A Seminal Panic about Defence IT: The Marconi Scam, 1913...

100 years on, corruption at a UK telco contains lessons on Snowden, Huawei and globalisation

   

Your Search returned 42 results from our White Paper Library

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    Communications Services

Oracle

Customer Service

British Telecom On Customer Experience

In this webcast, the MD of external innovation for BT discusses innovation around customer experience.


Genesys Telecommunications Laboratories

Customer Experience Management (CEM)

Ending the Multichannel Frustration: Insights into Delivering...

This paper outlines reasons why customer service organizations struggle, and how to turn interactions across channels into one seamless conversation.


HCL Technologies

Mobile Communications

Verizon achieves operational excellence and innovative technological...

This case study explains how Verizon, one of the world’s leading broadcasting and cable companies, achieved operational excellence and innovative technological...


Cisco Systems, Inc.

Collaborative Working

How to Get Started Guide: Four Steps to Understanding the...

This white paper acts as a guide to see how you could benefit from video collaboration and how to best deploy it within the enterprise.


Cisco Systems, Inc.

Collaborative Tools

Cisco TelePresence: Use Telepresence to Improve Five Essential...

This white paper explains how organizations can embrace in-person collaboration and the benefits it can bring.


Digitcom

Communications Services

Digitcom partners with Griffin Centre for Business Phone...

Griffon Centre turned to Digitcom to implement a pure IP telephony environment to replace its aging Nortel environment and bring improved features and...


RingCentral, Inc.

Communications Services

5 Mistakes to Avoid When Selecting a Business Phone System...

This white paper outlines the 5 most common mistakes people make when selecting a business phone system.


ShoreTel

Unified Communications

Secrets Revealed: Brilliant Simplicity and Lower TCO

This white paper discusses the benefits of researching the total cost of ownership for a UC system and how businesses can lower their total cost of ownership...


Alcatel-Lucent

Unified Communications

Raising The Bar For Teamwork Productivity With The Collaborative...

Innovations are enabling conversation-based business practices and personal clouds. Without compromising efficiency, employees can now perform business...


Alcatel-Lucent

Communications Software

Aging Communications Systems: Risks And Opportunities

After several years of little or no investment in telephony equipment, enterprise communications systems are aging to the point that performance is degrading....


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