IT & Systems Management, Networking & Communications, Communications Software White Paper and Best Practice Case Study

Communications Software White Papers and Case Studies

Communication software comprises of a written set of instructions in program format which enables a computer, modem, or telephone to work together to send data from one computer to another through normal telephone lines. By choosing the right software, you will be well equipped to circumvent malfunctions and provide effective support for connectivity. IDG Connect can help by offering a number of white papers, webcasts and software guides on how to choose the correct installation.

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2012 State of Enterprise Communications

provided by Siemens

This report reveals the latest trends in unified communications. Read about the adoption rates all over the world in this brand new report.

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Infographic: Communications in the Public Sector 2012

provided by NEC

New research for 2012 examines the state of communications in the public sector. Following a survey of 150 IT decision makers across government, education and healthcare organizations, this report uncovers the challenges the public sector faces in improving its communications systems and set-ups.

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The Future of Compliance for the Debt Collection Industry: 10 Forecasts for 2012

provided by Interactive Intelligence

In the accounts receivable management (ARM) industry, compliance is at once a legal requirement, a reputational risk management strategy, an ethical imperative and an unavoidable operational expense.

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Beyond the Insurance Contact Center

provided by Interactive Intelligence

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.

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Beyond the Insurance Contact Center

provided by Interactive Intelligence

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.

View Abstract | Read White Paper

Quick Guide to Social Business

provided by IBM

This paper can help you create a social business, in order to deepen customer relationships, drive operational effectiveness and optimize the workplace. Read on and learn how to overcome the challenges.

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The Business Value of Consolidating and Centralizing Communications

provided by Interactive Intelligence

Increasingly powerful servers. Robust IP infrastructures. Innovative architecture designs. For contact centers, it’s getting easier to consolidate and centralize communications architectures and realize the benefits.

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Part 1: Home Agents: The Big Game Changer

provided by Interactive Intelligence

Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.

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The Evolving Role of Process Automation and the Customer Service Experience

provided by Interactive Intelligence

True, customer service usually starts in the contact center. But a customer’s satisfaction might easily come down to support staff and knowledge workers in other areas of the business.

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8 Tips for Outbound Calling Compliance for the Debt Collection Industry

provided by Interactive Intelligence

Accounts receivable management is a minefield of federal regulations and individual state and local laws — which makes compliance for outbound calling a moving target.

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