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VMware

Desktop Virtualization

Reference Architecture Brief: Dell Remote Virtual Desktop...

In today's challenging economy, many organizations are evaluating virtualization technology to deliver desktops as a managed service. Learn how Dell and...


Citrix

Remote Access Technologies

2010 Service and Leadership Trends in Customer Support

This 2010 survey assesses customer services and customer support. It provides a comprehensive snapshot of the industry, and how well it works.


Citrix

Remote Access Technologies

Faster Problem Resolution with Efficient Remote Support...

This paper looks at how user-centric remote support can provide faster problem resolution. Learn more about remote control and diagnosis, and how this...


Citrix

Help Desk Management

Frost and Sullivan: Creating Corporate Value From The Support...

Read the full Frost and Sullivan report to discover how better support can improve the user experiences, build customer satisfaction and, ultimately, boost...


Citrix

Desktop Virtualization

A Look at “Bring Your Own” (BYO) Devices in the Enterprise...

As new, alternative devices become more popular and Generation-Y enters the workforce, employees seek empowerment to use their personal computing devices...


Citrix

Remote Access Technologies

Solution Brief: Complete Technical Solution for Enabling...

Turn the iPad and other devices into a powerful business tool with an employee-owned device program.


Citrix

Remote Access Technologies

Checklist for an Employee-Owned Notebook or PC Program

Provide employees complete control over their personal computing technology and free IT from managing non-strategic assets to focus on high-value, high...


Citrix

Remote Access Technologies

Solution Brief: BYO – Rethinking Your Device Strategy

Provide your employees and contractors the freedom and flexibility to use their own computer for work—while eliminating security, control and support issues....


LogMeIn

Help Desk Management

How Sony Delivers a Premium Support Experience

Sony VAIO customers expect a premium product and a premium support experience.


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