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    Remote Access Technologies

VMware

Desktop Virtualization

Reference Architecture Brief: Dell Remote Virtual Desktop...

In today's challenging economy, many organizations are evaluating virtualization technology to deliver desktops as a managed service. Learn how Dell and...


Citrix

Desktop Virtualization

A Look at “Bring Your Own” (BYO) Devices in the Enterprise...

As new, alternative devices become more popular and Generation-Y enters the workforce, employees seek empowerment to use their personal computing devices...


Citrix

Remote Access Technologies

Solution Brief: Complete Technical Solution for Enabling...

Turn the iPad and other devices into a powerful business tool with an employee-owned device program.


Citrix

Remote Access Technologies

Checklist for an Employee-Owned Notebook or PC Program

Provide employees complete control over their personal computing technology and free IT from managing non-strategic assets to focus on high-value, high...


Citrix

Remote Access Technologies

Solution Brief: BYO – Rethinking Your Device Strategy

Provide your employees and contractors the freedom and flexibility to use their own computer for work—while eliminating security, control and support issues....


LogMeIn

Help Desk Management

How Sony Delivers a Premium Support Experience

Sony VAIO customers expect a premium product and a premium support experience.


LogMeIn

Remote Access Technologies

For Ceridian, it Pays to Provide High-Quality Support

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call...


LogMeIn

Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


LogMeIn

Help Desk Management

ProActive Chat – Five Commonly Asked Questions

This short whitepaper taps into extensive research findings and professional services experiences in order to answer the five most frequently asked questions...


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Blogs

adrian-schofield

South African ICT

The thorny issue of internet freedom across Africa

Adrian Schofield sheds light on tech in South Africa

martin-veitch-thumbnail

My day in the Jeff Bezos and Amazon forest

Martin Veitch's inside track on today’s tech trends

phil-muncaster

China Rising

Why WannaCry might make Microsoft cry in China

Phil Muncaster reports on China and beyond

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