IT & Systems Management, Networking & Communications, Unified Communications White Paper and Best Practice Case Study

Unified Communications White Papers and Case Studies

Unified communications (UC) integrates real-time communication services such as instant messaging, presence information, telephony, video conferencing and data sharing. The importance of UC is that it is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. This means your organization should make it a prerogative to create an efficient UC otherwise your internal communication will suffer. IDG Connect offers white papers, web casts and guides to get UC right.

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2012 State of Enterprise Communications

provided by Siemens

This report reveals the latest trends in unified communications. Read about the adoption rates all over the world in this brand new report.

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Infographic: Communications in the Public Sector 2012

provided by NEC

New research for 2012 examines the state of communications in the public sector. Following a survey of 150 IT decision makers across government, education and healthcare organizations, this report uncovers the challenges the public sector faces in improving its communications systems and set-ups.

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A Realistic Look at Social Media and the Contact Center

provided by Interactive Intelligence

Integrating social media for customer care isn’t really the question for businesses anymore.

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The Future of Compliance for the Debt Collection Industry: 10 Forecasts for 2012

provided by Interactive Intelligence

In the accounts receivable management (ARM) industry, compliance is at once a legal requirement, a reputational risk management strategy, an ethical imperative and an unavoidable operational expense.

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Improving Time-to-Value

provided by Polycom

This paper can help you reduce your time-to-value for unified communications based video conferencing. Discover how faster time-to-value results in better return on investment (ROI).

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Beyond the Insurance Contact Center

provided by Interactive Intelligence

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.

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Beyond the Insurance Contact Center

provided by Interactive Intelligence

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.

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The Business Value of Consolidating and Centralizing Communications

provided by Interactive Intelligence

Increasingly powerful servers. Robust IP infrastructures. Innovative architecture designs. For contact centers, it’s getting easier to consolidate and centralize communications architectures and realize the benefits.

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Part 1: Home Agents: The Big Game Changer

provided by Interactive Intelligence

Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.

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Grow Your Business with Unified Communications and Telepresence

provided by Polycom

This white paper explains how to utilize unified communications and telepresence to revolutionize the way your organization works as well as cutting day-to-day running costs.

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