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VMware

Desktop Virtualization

Delivering Desktops as a Secure Managed Service with VMware...

VMware View 4 is the new centralized desktop virtualization solution which is easy to manage, secure and reliable, and can provide a superior desktop experience...


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Help Desk Management

How Sony Delivers a Premium Support Experience

Sony VAIO customers expect a premium product and a premium support experience.


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Remote Access Technologies

For Ceridian, it Pays to Provide High-Quality Support

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call...


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Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


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Remote Access Technologies

SaaS-Based Client less Remote Support : A New Advantage...

This whitepaper illustrates how SaaS-based remote support solutions can help managed service providers address many of the challenges associated with supporting...


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Help Desk Management

iS3 Chat Case Study

Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer services, reduced response time and increased...


Veeam

Microsoft Windows

Microsoft Exchange 2013: Free online courses

This course provides all the details you need for Exchange administration, from architecture and deployment to security and DR.


Veeam

Microsoft Windows

Microsoft Exchange 2013: Free online courses

This course provides all the details you need for Exchange administration, from architecture and deployment to security and DR.


LogicNow

Remote Administration

Top Tips for Time Stretched Admins

This whitepaper provides top time-saving tips that IT admins can use to stay on top of their workloads, keep systems running and protected, and maintain...


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