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VMware

Desktop Virtualization

Delivering Desktops as a Secure Managed Service with VMware...

VMware View 4 is the new centralized desktop virtualization solution which is easy to manage, secure and reliable, and can provide a superior desktop experience...


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Help Desk Management

How Sony Delivers a Premium Support Experience

Sony VAIO customers expect a premium product and a premium support experience.


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Remote Access Technologies

For Ceridian, it Pays to Provide High-Quality Support

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call...


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Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


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Remote Access Technologies

SaaS-Based Client less Remote Support : A New Advantage...

This whitepaper illustrates how SaaS-based remote support solutions can help managed service providers address many of the challenges associated with supporting...


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Help Desk Management

Legacy Tools: Not Built for Today’s Helpdesk

Explore the challenges of supporting a remote workforce with legacy tools.


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Help Desk Management

Humanizing the Service Desk

This guide identifies key ways to keep the Service Desk human and ensure that customer service stays at the front and center of you do.


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Help Desk Management

5 Hidden Costs of Using "Free" and Legacy Remote Access...

Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals.


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Help Desk Management

Top 5 Reasons to Replace your Remote Support Tool

Even if you have a remote support tool, the changing demands of business may necessitate a change.


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Help Desk Management

iS3 Chat Case Study

Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer services, reduced response time and increased...


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