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Help Desk Management

How Sony Delivers a Premium Support Experience

Sony VAIO customers expect a premium product and a premium support experience.


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Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


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Help Desk Management

iS3 Chat Case Study

Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer services, reduced response time and increased...


SolarWinds N-Able

Network Management

Network Management System (NMS) Buyers Guide

This white paper provides guidance on how to choose a network management solution matching your unique requirements.


NetMotion Wireless

Network Management

NetMotion Diagnostics: Transform the Way IT Monitors, Identifies,...

This on-demand webinar looks at common problems IT support faces and outlines how better visibility and diagnostics can help.


Riverbed

Remote Network Management

5 Warning Signs It’s Time To Rethink Branch IT

This white paper lists five reasons organizations should consider moving away from branch IT models.


Cisco Systems, Inc.

Remote Network Management

Intelligent Networking: Deliver an Optimal Experience at...

This brief looks at how network requirements are changing at branch locations, and why you should rethink your branch WAN strategy.


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Remote Management

How To Select The Right Remote Support Tool

Find out how to choose the right remote support solution.


BlackBerry

Mobile Applications

Ditching Legacy Tokens

This paper covers what you need to know about the new, smarter ways to connect.


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Remote Management

Remote IT Support Services

This infographic looks at ways in which remote IT support services can support help desk professionals.


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Blogs

dan2

Doubting Disruption

Can we stop with all the Snapchat clones?

Dan Swinhoe casts a critical eye on the future

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