Customer Relationship Management (CRM) involves the relationship between an organization and its customers, especially in the areas of client and sales prospects. CRM, implemented effectively, organizes processes that include marketing, customer service and technical support. The benefits of good CRM include Enterprise agility (the ability of a business to adapt rapidly and cost efficiently in response to changes in the business environment), strengthening decision support, and customer attention. IDG Connect has produced webcasts, reports and white papers which will contribute to the quality of your organizations customer-related processes.