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Bordeaux-based company believes we need a ‘CRM of wine’...

We catch up with the founder and CEO of WineDataSystems



Kenyan Ongair and Zendesk to change social CRM globally...

A new partnership could highlight Kenyan leadership in social CRM


Oracle CEO Larry Ellison set to launch in-memory database...

Oracle could be gearing up to make an anticipated in-memory computing option for its flagship 12c database generally available after hyping it for the better part...



SAP cutting unspecified number of jobs in workforce restructuring...

SAP is trimming an unspecified number of workers as part of an effort to restructure its overall skill set.

SOFTWARE & WEB DEVELOPMENT takes a cue from Amazon's Mayday with 'SOS'... was so impressed by the Mayday customer support feature that rolled out for its Kindle Fire HDX tablets that it's now working to create...



Apple-loyal sales reps get updated CRM in Daylite

Marketcircle's Daylite CRM application for Macs, iPhones and iPads has been overhauled with the goal of providing a cleaner user experience and better ways to quickly...


The future of Dynamics in a Nadella-led Microsoft

Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But...



VIPorbit now offering VIPsync and Backup My Stuff services...

VIPorbit recently announced that it is dropping the price of its VIPsync service to zero. Now that the service is free, it will be easy for VIPorbit users to make...


4 field service management solutions to keep your jobs on...

Managing a field service company can be a logistics nightmare. If you don't have a proper system for tracking invoices and payments you could be losing revenue from...

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Your Search returned 40 results from our White Paper Library

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Business Agility for Midsize Organizations

Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...


Sales Management

Web 2.0 and Sales Process Management

This report discusses how Web 2.0 systems and applications can support management of sales processes. Instead of focusing on specific technologies such...


Application Development

CIOs Embrace Custom Application Development

Read this report to discover how custom application development is emerging as a popular way to enhance customer service with tailored solutions.


CRM Services

Achieving Seamless Support

This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....


CRM Services

Strategies to Master the New Wave of Mobile Support

This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...


Analytics Software

Five Steps to Improving Business Performance Through Customer...

Read this white paper to learn five practical steps your company can take to achieve customer intimacy.


Analytics Software

Five Predictive Imperatives for Maximizing Customer Value...

This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships...



IBM SPSS Customer Analytics Overview

Watch this short video to learn how IBM® SPSS® helps harness the power of information so you can make the most out of every customer relationship.


Customer Experience Management (CEM)

Customer Lifetime Value for IT

With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch the video...



A smarter approach to CRM: an IBM perspective

Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond...

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Thinking Different

Taking baby steps with Big Data

Jon Collins’ in-depth look at tech and society


China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond


CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

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