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Citrix

CRM Services

Strategies to Master the New Wave of Mobile Support

This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...


Citrix

CRM Services

Achieving Seamless Support

This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....


IBM

Analytics Software

Five Predictive Imperatives for Maximizing Customer Value...

This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships...


IBM

Analytics Software

Five Steps to Improving Business Performance Through Customer...

Read this white paper to learn five practical steps your company can take to achieve customer intimacy.


SAP

Application Development

CIOs Embrace Custom Application Development

Read this report to discover how custom application development is emerging as a popular way to enhance customer service with tailored solutions.


Oracle

Sales Management

Web 2.0 and Sales Process Management

This report discusses how Web 2.0 systems and applications can support management of sales processes. Instead of focusing on specific technologies such...


Oracle

CRM

Business Agility for Midsize Organizations

Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...


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