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    Call Center Management

CALL CENTER MANAGEMENT

Afiniti: An AI way to make call centre interaction less...

Forget virtual agents, Afiniti, wants to use AI to improve human-to-human interaction with customer service staff

CALL CENTER MANAGEMENT

3 ways the cloud can help the UK university clearing process...

How cloud services can pave the way for a better UK university clearing process

   
   

Your Search returned 6 results from our White Paper Library

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Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


LogMeIn

Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.


Enterprise Data Protection

Call Recording: A UK Legal Perspective

This white paper looks the legal requirements around recording business calls.


Mobile Communications

Smartnumbers Offers a New Approach to Mobile Call Recording...

This Ovum report highlights the potential advantages of Resilient Smartnumbers over other call recording services available.


Blogs

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Thinking Different

Can technology save a post-Brexit Britain?

Jon Collins’ in-depth look at tech and society

mark-chillingworth

CIO Watch

DevOps is a CIO’s theory of evolution

Mark Chillingworth on IT leadership

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