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    Call Center Management


Afiniti: An AI way to make call centre interaction less...

Forget virtual agents, Afiniti, wants to use AI to improve human-to-human interaction with customer service staff


3 ways the cloud can help the UK university clearing process...

How cloud services can pave the way for a better UK university clearing process


Your Search returned 9 results from our White Paper Library

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    Call Center Management

Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...

Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...

Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.

Enterprise Data Protection

Call Recording: A UK Legal Perspective

This white paper looks the legal requirements around recording business calls.

Mobile Communications

Smartnumbers Offers a New Approach to Mobile Call Recording...

This Ovum report highlights the potential advantages of Resilient Smartnumbers over other call recording services available.


Business Management

The Forrester Wave for Contract Lifecycle Management

Forrester Research identified the 14 most significant vendors in the CLM space


Customer Service

5 Ways Financial Institutions Can Bank on SMS

This paper looks at five ways financial institutions can offer better customer service and engagement through SMS-based services.


Customer Service

Six Things People Expect from Your Contact Centre in the...

This paper looks at the six key things consumers demand from a modern contact centre.

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