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Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Cloud Sherpas

Customer Service

The Cloud Is Your Key to Customer Satisfaction

Improving customer satisfaction is a goal every business should strive to achieve. This ebook will dive into this goal and the keys to achieving it.


Cloud Sherpas

Call Center Management

Top 5 Areas for Call Center Efficiency and Effectiveness...

Hear about the best call center processes, capabilities and cloud technologies from Cloud Sherpas’ CRM and call center veterans Matt Johnson and Yaron...


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


8 x 8

VoIP

Could a Cloud-based Call Center Free your Business to Homeshore...

Even small businesses are finding that call center software helps them to grow, expand, and even overcome terrible weather and other natural disasters...


LogMeIn

Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.


LogMeIn

Sales Management

5 Tips in 5 Minutes - A Quick Guide for More Profitable...

This paper provides five sales meetings tips you can learn in five minutes for better, more focused meetings.


Genesys Telecommunications Laboratories

Customer Experience Management (CEM)

Four Steps toward Virtualizing Your Contact Centre

This paper outlines the business benefits of a Virtual Contact Centre and explains how to implement one.


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