Your Search returned 2 results from our Editorial content

Sort By
  • Close-button

    Call Center Management

CALL CENTER MANAGEMENT

Afiniti: An AI way to make call centre interaction less...

Forget virtual agents, Afiniti, wants to use AI to improve human-to-human interaction with customer service staff

CALL CENTER MANAGEMENT

3 ways the cloud can help the UK university clearing process...

How cloud services can pave the way for a better UK university clearing process

   
   

Your Search returned 9 results from our White Paper Library

Sort By
  • Close-button

    Call Center Management

Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


LogMeIn

Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.


Enterprise Data Protection

Call Recording: A UK Legal Perspective

This white paper looks the legal requirements around recording business calls.


Mobile Communications

Smartnumbers Offers a New Approach to Mobile Call Recording...

This Ovum report highlights the potential advantages of Resilient Smartnumbers over other call recording services available.


Icertis

Business Management

The Forrester Wave for Contract Lifecycle Management

Forrester Research identified the 14 most significant vendors in the CLM space


Aspect

Customer Service

5 Ways Financial Institutions Can Bank on SMS

This paper looks at five ways financial institutions can offer better customer service and engagement through SMS-based services.


Aspect

Customer Service

Six Things People Expect from Your Contact Centre in the...

This paper looks at the six key things consumers demand from a modern contact centre.


Recommended for You

silhouette

Everything you need to know about… Tech Careers

IDG Connect tackles the tech stories that matter to you

kathryn-cave

What you need to know about cryptocurrencies

Kathryn Cave looks at the big trends in global tech

martin-veitch-thumbnail

What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Will Kotlin overtake Java as the most popular Android programming language in 2018?