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The Perfect Storm: When C-SAT Goals and Efficiency Targets...
View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...
Thought Leadership Series: Hiring, Leading and Teamwork...
View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...
Beyond the Insurance Contact Center: The Communications...
Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...
Contact Center Planning: Agility is Key
Leading contact centers are moving towards flexible plans to improve contact center performance: the organization, technologies, and business decisions...
"Guaranteeing" Compliance: Better Hiring, Better Work Environment,...
Some aspects of call center compliance are straightforward, such as recording calls. Other aspects are trickier, such as collectors being FDCPA-compliant...
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MONEYBALL AT WORK: They've Discovered What Really Makes A Great Employee http://t.co/VPcp9uT9IT via Business Insider
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RT @HarvardBiz: Little Data Makes Big Data More Powerful http://t.co/FBzmzvrJsa
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Healthy dose of big data cynicism http://t.co/meisCxxkS9
Mark Bergen 0 hours ago
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