Your Search returned 2 results from our Editorial content

Sort By
  • Close-button

    Call Center Management

CALL CENTER MANAGEMENT

Afiniti: An AI way to make call centre interaction less...

Forget virtual agents, Afiniti, wants to use AI to improve human-to-human interaction with customer service staff

CALL CENTER MANAGEMENT

3 ways the cloud can help the UK university clearing process...

How cloud services can pave the way for a better UK university clearing process

   
   

Your Search returned 4 results from our White Paper Library

Sort By
  • Close-button

    Call Center Management

Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


LogMeIn

Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.


Blogs

mark-chillingworth

CIO Watch

Banks finally welcome cloud computing cover

Mark Chillingworth on IT leadership

jon-collins

Thinking Different

Bitcoin anonymity advocates ignore a darker truth

Jon Collins’ in-depth look at tech and society

phil-muncaster

China Rising

Watchdogs get tough on China’s US investments

Phil Muncaster reports on China and beyond

Most Recent Comments

no-image

Resource Center

  • /view_company_report/775/aruba-networks
  • /view_company_report/419/splunk

Poll

Do you think undersea data centers are a good idea?