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Welcome to the brave new world of bot-enabled services

How businesses can make the most out of chatbot opportunities


Business commerce: Can B2B really get ‘friendlier’ online?...

We consult a team of experts to find out how business buying is getting consumerised



Alibaba faces lawsuit from luxury brands over counterfeits...

Alibaba Group has been hit with a lawsuit from luxury brands that alleges that the Chinese e-commerce giant has been deliberately promoting the sale of counterfeit...


Bitcoin in China still chugging along, a year after clampdown...

A year after China began tightening regulations around Bitcoin, the virtual currency is still thriving in the country, albeit on the fringes, according to its largest...



SAP CEO Bill McDermott on why Concur is worth $8.3 billion...

SAP's announcement that it will pay US$8.3 billion to buy business-travel and expense software vendor Concur might have generated less initial buzz than the companies...



Mt. Gox CEO selling, will give some proceeds...

Mark Karpeles, CEO of the now-bankrupt Bitcoin exchange Mt. Gox, is auctioning off, a site Karpeles launched last year to provide information around...


Mobile payments upstart Isis rebrands to distance itself...

Isis, a mobile payments service that has struggled to gain traction despite the backing of AT&T, T-Mobile and Verizon, is now working toward a new name to avoid...



Hulking Amazon locker in San Francisco is a mystery

Is Amazon getting ready to unleash a fleet of drones upon San Francisco, dropping Kindles from the sky? Or a self-driving car that can deliver the latest best-seller?...


Alibaba's business model and the Chinese market make its...

Alibaba Group is the e-commerce player from China that you may have never heard of. But it's set to make one of the biggest initial public offerings in the U.S.,...

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Your Search returned 23 results from our White Paper Library

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BMC Software

IT Services

A Practical Guide to the Consumerization of IT

This guide explores the Consumerization of IT, defining the challenges and opportunities it presents.


Customer Experience Management (CEM)

Insider: Quarterly insight into customer engagement strategies...

This e-Book includes articles on Live Chat support, the science of eCommerce and alternative customer communication channels.


ecommerce Services

Content Meets Commerce: Best Practices, Tips, and Strategies...

Read this White Paper to learn the best practices, tips, and strategies for blending content marketing with eCommerce.


ecommerce Services

Ecommerce Re-Platforming with Demandware: Considerations,...

In this eBook we will review some of the insights we’ve gleaned from our Demandware experience and identify several considerations when undertaking a Demandware...


ecommerce Services

Ecommerce Re-Platforming with hybris: Considerations, Insights,...

In this eBook, we will review some of the insights we’ve gleaned from our hybris experience and identify several considerations when undertaking an implementation....


ecommerce Services

ECommerce Re-Platforming with Magento Enterprise: Considerations,...

In this eBook, we will review some of the insights we’ve gleaned from our Magento experience and identify several considerations when undertaking an implementation....


ecommerce Services

Bazaarvoice Curations Leads Cover FX Customers to Exactly...

This case study looks at how CoverFX delivered a better shopping experience to consumers using social media, selfies and online makeup testing.


ecommerce Software

The Conversation Index: Volume 9

This eBook explores Consumer-Generated Content, examining who is generating and using it and where, and how it is impacting behavior.


Supply Chain Automation

Deploying a Seamless Global B2B Network

This case study looks at how ArcelorMittal outsourced to OpenText to consolidate IT resources, save costs, and improve the speed of onboarding new trading...


ecommerce Services

Sharpening Your Competitive Edge with B2B Managed Services...

This paper shows how B2B managed services can improve the capabilities of your business.

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Should companies have Bitcoins on hand in preparation for a Ransomware attack?