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    Contact Center Management

   

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    Contact Center Management

Angel.com

Contact Center Management

Join the Crowd Moving their IVR to the Cloud

Hosted by Blade Kotelly, a human-factors engineering and business innovation strategist, author and educator, this Webinar is a must-see for any company...


inContact

Contact Center Management

Building the Contact Center of the Future

This white paper explores the changing requirements of customers and looks at the measures successful contact centers will need to go to in the future...


inContact

Contact Center Management

Choosing the Right Cloud Contact Center Solution

This white paper can help you determine the best cloud contact center solution for your needs. Find out how to quickly adapt to meet your customers’ needs...


inContact

Contact Center Management

The US Contact Center Decision-Maker’s Guide

This white paper discusses the latest trends in the US contact center based on a new survey. Find out the top concerns in contact centers today and how...


inContact

Contact Center Management

Premise vs. Hosted Contact Center: Total Cost of Ownership...

This Frost & Sullivan white paper compares the total cost of ownership (TCO) of premise vs. hosted solutions for the contact center. Find out which option...


Citrix Online

Help Desk Management

Recruit and Build the Right Team for your Service Desk

This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff...


Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Genesys Telecommunications Laboratories

Customer Service

Best Practices for Implementing an IP/SI P Contact Center:...

Today, providing a superior experience means giving your customers the service they want. But there are a number of challenges that make this difficult....


Siemens Enterprise Communications

Contact Center Management

Seven contact center trends you can't ignore

How are your contact centers trending? This whitepaper lists the seven trends you’ll need to follow in order to service your customers with style.


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