Your Search returned 0 results from our Editorial content

Sort By
  • Close-button

    Contact Center Management

   

Your Search returned 27 results from our White Paper Library

Sort By
  • Close-button

    Contact Center Management

Interactive Intelligence

Contact Center Management

Insurance Contact Centers in the Cloud: Communications as...

Insurers manage some of the most critical technology environments in any industry, and they’re increasingly turning to the cloud to provision their computing...


Genesys Telecommunications Laboratories

Contact Center Management

Small and Mid-sized Contact Centers: All-in-One Contact...

This paper outlines the four success factors for All-in-One Cross-channel Contact Centers, and includes industry best practices.


Genesys Telecommunications Laboratories

Contact Center Management

Should You “Switch-Off” Your ACD? Hear Why CareFirst BCBS...

Register now for this Webinar on Wednesday May 29, 3 PM, to learn why US based healthcare insurer CareFirst BCBS is switching to a SIP-based Contact Centre....


Siemens Enterprise Communications

Contact Center Management

Seven Contact Center Trends You Can't Ignore

How are your contact centers trending? This whitepaper lists the seven trends you’ll need to follow in order to service your customers with style.


Siemens Enterprise Communications

Contact Center Management

Seven Contact Center Trends You Can't Ignore

How are your contact centers trending? This whitepaper lists the seven trends you’ll need to follow in order to service your customers with style.


Interactive Intelligence

Customer Service

Best Practices in Customer Service for Insurance: Maturing...

Insurers are looking for new ways to deliver value for the customer experience.


Interactive Intelligence

Customer Experience Management (CEM)

Transforming the Insurance Customer Experience with Business...

Claims. Licensing. Underwriting. For many insurance companies, each area can negatively impact compliance risk and associated costs as well as the customer...


Genesys Telecommunications Laboratories

Customer Service

Best Practices for Implementing an IP/SI P Contact Center:...

Today, providing a superior experience means giving your customers the service they want. But there are a number of challenges that make this difficult....


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


Interactive Intelligence

Contact Center Management

Extending Contact Center Capabilities Across the Insurance...

With technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment...


Previous 1 3

Most Recent Comments

IDG Connections

  • conect
  • connect
  • connect
  • connect
  • connect
  • connect
  • connect
  • connect
  • connect
  • connect
  • conect
  • conect
  • conect
  • conect
  • conect
no-image

Resource Center

  • /view_company_report/213/brocade
  • /view_company_report/1487/canon
  • /view_company_report/103/cisco-systems-inc
  • /view_company_report/1432/exablox
  • /view_company_report/624/interactive-intelligence
  • /view_company_report/31/ipswitch
  • /view_company_report/1219/jama-software
  • /view_company_report/16/netapp
  • /view_company_report/506/qualys
  • /view_company_report/1304/ringcentral-inc
  • /view_company_report/1242/teradata

Poll

Is tech more of a problem or solution to climate change?