Your Search returned 0 results from our Editorial content
Sort by Date | Relevance
Your Search returned 37 results from our White Paper Library
Join the Crowd Moving their IVR to the Cloud
Hosted by Blade Kotelly, a human-factors engineering and business innovation strategist, author and educator, this Webinar is a must-see for any company...
Building the Contact Center of the Future
This white paper explores the changing requirements of customers and looks at the measures successful contact centers will need to go to in the future...
Choosing the Right Cloud Contact Center Solution
This white paper can help you determine the best cloud contact center solution for your needs. Find out how to quickly adapt to meet your customers’ needs...
The US Contact Center Decision-Maker’s Guide
This white paper discusses the latest trends in the US contact center based on a new survey. Find out the top concerns in contact centers today and how...
Premise vs. Hosted Contact Center: Total Cost of Ownership...
This Frost & Sullivan white paper compares the total cost of ownership (TCO) of premise vs. hosted solutions for the contact center. Find out which option...
Recruit and Build the Right Team for your Service Desk
This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff...
The Complete Guide to Purposeful Support Practices
This white paper explores 5 support strategies that can help you resolve problems faster, increase first-contact resolution and deliver a more dependable...
The Perfect Storm: When C-SAT Goals and Efficiency Targets...
View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...
Thought Leadership Series: Hiring, Leading and Teamwork...
View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...
Best Practices for Implementing an IP/SI P Contact Center:...
Today, providing a superior experience means giving your customers the service they want. But there are a number of challenges that make this difficult....
Top Content
IDG Connect Mentions on Twitter
-
MONEYBALL AT WORK: They've Discovered What Really Makes A Great Employee http://t.co/VPcp9uT9IT via Business Insider
Tina Thorsen 0 hours ago
-
RT @HarvardBiz: Little Data Makes Big Data More Powerful http://t.co/FBzmzvrJsa
Anna Lambe 0 hours ago
-
Healthy dose of big data cynicism http://t.co/meisCxxkS9
Mark Bergen 0 hours ago
Content Library
Resource Center
Poll
Which topic interests you the most?
Copyright © 2013 IDG Connect Ltd. All rights reserved.
Designated trademarks and brands are the property of their respective owners.
Most Recent Comments
Thanks Declan, They seem to have gone up again since. NetSuite $6.9bn. Workday $11.4bn, Salesforce $27.1bn.
on Martin Veitch (Global) - Google, Salesforce, Workday Lead the New Status Quo in Enterprise Software
Nice........Today, most politicians assemble digital teams to manage their online spin doctoring, but the waves and impact of this manipulation...
Viswa Mandalapu on ‘Politicized’ Tech Plants Firm Roots in Europe
great piece Martin...
Declan Waters on Martin Veitch (Global) - Google, Salesforce, Workday Lead the New Status Quo in Enterprise Software