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Aspect

Customer Service

5 Ways Financial Institutions Can Bank on SMS

This paper looks at five ways financial institutions can offer better customer service and engagement through SMS-based services.


Sharpen

Contact Center Management

Benefits of Cloud Contact Centers

Understanding How Infrastructure & Architecture Affect Performance


Icertis

Business Management

The Forrester Wave for Contract Lifecycle Management

Forrester Research identified the 14 most significant vendors in the CLM space


Sharpen

Contact Center Management

The Omni-Channel Contact Center

Why an omni-channel customer service strategy will separate pretenders from contenders in 2016 and beyond.


Interactive Intelligence

Contact Center Management

5 Tech Trends Redefining the Customer Experience

Learn what topics analysts and thought leaders predict will drive contact centers in the years to come and how to adapt your strategy to the newest customer...


Interactive Intelligence

Contact Center Management

5 Tech Trends Redefining the Customer Experience

Learn what topics analysts and thought leaders predict will drive contact centers in the years to come and how to adapt your strategy to the newest customer...


Interactive Intelligence

Contact Center Management

Omnichannel Is No Longer Optional - Connecting the Contact...

Read on to see why Omnichannel is no longer optional, and learn why that’s actually great news for your customers – and your business.


Interactive Intelligence

Contact Center Management

Industry Web Event: How Moving Your Contact Center to the...

Join this industry Web event on Tuesday, July 28th at 11:30 a.m. EST to hear reala-world stories from thos who've made the move to cloud contact centers....


Voxbone

Contact Center Management

SIP Trunking for Contact Centers: Think Global, Act Local...

This IDC paper discusses the shift in contact center technology platforms to an as-a-service model.


Aspect

Customer Service

Six Things People Expect from Your Contact Centre in the...

This paper looks at the six key things consumers demand from a modern contact centre.


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