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Interactive Intelligence

Contact Center Management

Omnichannel Is No Longer Optional - Connecting the Contact...

Read on to see why Omnichannel is no longer optional, and learn why that’s actually great news for your customers – and your business.


Interactive Intelligence

Contact Center Management

Industry Web Event: How Moving Your Contact Center to the...

Join this industry Web event on Tuesday, July 28th at 11:30 a.m. EST to hear reala-world stories from thos who've made the move to cloud contact centers....


Voxbone

Contact Center Management

SIP Trunking for Contact Centers: Think Global, Act Local...

This IDC paper discusses the shift in contact center technology platforms to an as-a-service model.


LogMeIn

Contact Center Management

The Business Value of Integrating the Contact Center within...

Get best practices for integrating the contact center with omni-channel programs.


LogMeIn

Contact Center Management

The Business Value of Integrating the Contact Center within...

This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer...


Interactive Intelligence

Contact Center Management

Contact Center Metrics that Matter

Many performance metrics are as old as the contact center industry itself, and are still in widespread use.


Interactive Intelligence

Contact Center Management

Insurance Contact Centers in the Cloud: Communications as...

Insurers manage some of the most critical technology environments in any industry, and they’re increasingly turning to the cloud to provision their computing...


Siemens Enterprise Communications

Contact Center Management

Seven contact center trends you can't ignore

How are your contact centers trending? This whitepaper lists the seven trends you’ll need to follow in order to service your customers with style.


Interactive Intelligence

Customer Service

Best Practices in Customer Service for Insurance: Maturing...

Insurers are looking for new ways to deliver value for the customer experience.


Interactive Intelligence

Customer Experience Management (CEM)

Transforming the Insurance Customer Experience with Business...

Claims. Licensing. Underwriting. For many insurance companies, each area can negatively impact compliance risk and associated costs as well as the customer...


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