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Contact Center Management

The Business Value of Integrating the Contact Center within...

Get best practices for integrating the contact center with omni-channel programs.


LogMeIn

Contact Center Management

The Business Value of Integrating the Contact Center within...

This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer...


Interactive Intelligence

Contact Center Management

Contact Center Metrics that Matter

Many performance metrics are as old as the contact center industry itself, and are still in widespread use.


Interactive Intelligence

Contact Center Management

Insurance Contact Centers in the Cloud: Communications as...

Insurers manage some of the most critical technology environments in any industry, and they’re increasingly turning to the cloud to provision their computing...


Siemens Enterprise Communications

Contact Center Management

Seven contact center trends you can't ignore

How are your contact centers trending? This whitepaper lists the seven trends you’ll need to follow in order to service your customers with style.


Interactive Intelligence

Customer Service

Best Practices in Customer Service for Insurance: Maturing...

Insurers are looking for new ways to deliver value for the customer experience.


Interactive Intelligence

Customer Experience Management (CEM)

Transforming the Insurance Customer Experience with Business...

Claims. Licensing. Underwriting. For many insurance companies, each area can negatively impact compliance risk and associated costs as well as the customer...


Genesys Telecommunications Laboratories

Customer Service

Best Practices for Implementing an IP/SI P Contact Center:...

Today, providing a superior experience means giving your customers the service they want. But there are a number of challenges that make this difficult....


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


Interactive Intelligence

Contact Center Management

Extending Contact Center Capabilities Across the Insurance...

With technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment...


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