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    Contact Center Management

Genesys Telecommunications Laboratories

Customer Service

Best Practices for Implementing an IP/SI P Contact Center:...

Today, providing a superior experience means giving your customers the service they want. But there are a number of challenges that make this difficult....


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


Interactive Intelligence

Contact Center Management

Extending Contact Center Capabilities Across the Insurance...

With technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment...


LogMeIn

Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.


Siemens Enterprise Communications

Unified Communications

Top 10: ten reasons customers choose Siemens Enterprise...

Siemens Enterprise Communications is the only vendor to provide the complete range of Voice, UCC and Contact Center solutions and services across premise...


Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Help Desk Management

Recruit and Build the Right Team for Your Service Desk

This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff...


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