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Interactive Intelligence

Contact Center Management

Extending Contact Center Capabilities Across the Insurance...

With technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment...


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Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.


Siemens Enterprise Communications

Unified Communications

Top 10: ten reasons customers choose Siemens Enterprise...

Siemens Enterprise Communications is the only vendor to provide the complete range of Voice, UCC and Contact Center solutions and services across premise...


Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Help Desk Management

Recruit and Build the Right Team for Your Service Desk

This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff...


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