Chatbots will man (OK, robot) your call-centre without a word of complaint
Once more unto the social network breach for the search giant.
We catch up with Emojipedia creator Jeremy Burge to chat about emoji skin tones and solving Twitter disputes.
Facebook has established a leadership position in the very hot messaging sector
Instant messaging (IM) is quickly becoming the tool of choice for communicating across the enterprise, but it comes with risks. In the Quest white paper,...
In this white paper, learn six steps you can follow to reduce risk and improve control over your messaging environment while securing your network and...
With this increasing disconnection between office and work, it is increasingly true that work is not a place we go to, it’s something we do now. See the...
Find out how messaging services improve satisfaction throughout the customer journey.
This white paper looks at how today’s business professionals are communicating, with what tools, and how the trends have changed in recent years.
See the three key considerations for effective collaboration in this white paper.
Phil Muncaster reports on China and beyond
Jon Collins’ in-depth look at tech and society
Kathryn Cave looks at the big trends in tech