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Keeping hold of your customers, especially in tough economic...
Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...
Build a Team Culture Among Your Employees
This paper explains how to establish a working environment that promotes idea sharing and mutual respect. Learn how to overcome common teamwork problems...
Achieving Seamless Support
This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....
Strategies to Master the New Wave of Mobile Support
This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...
IBM solutions that offer real-time customer insights, integrate...
Want to know how the most successful companies deliver exceptional customer value?
Choosing the Best CRM for Your Organization
This white paper outlines the customer relationship management (CRM) options for organizations and discusses the five most popular deployment scenarios...
Using Case Management to Empower Employees and Transform...
This white paper discusses the importance of empowering employees in order to transform customer service. Discover how dynamic case management applications...
Advanced CRM - Answering Unique Business Needs
Off the rack CRM doesn't fit every business. Are you better off with a customized solution that addresses your unique business challenges?
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Maybe you should read it properly before moaning as the difference between 50% and 60% is 10% and that is what they have printed! and some people...
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Good point. Never thought of it that way. Perhaps some university will design an Ebook that will suite the needs of the student and can be produced...
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