We recap on this week’s Pegaworld in Las Vegas
Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...
This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....
This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...
Want to know how the most successful companies deliver exceptional customer value?
This buyer’s guide describes what to look for to select the right remote support tool for your organization.
This paper highlights and defines key steps & fundamentals which lead to successful ITSM.
This white paper looks at how CSPs can create customer-centric strategies to boost revenues
Phil Muncaster reports on China and beyond
Rupert Goodwins’ unique angle on tech change