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Keeping hold of your customers, especially in tough economic...

Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...


CRM Services

Build a Team Culture Among Your Employees

This paper explains how to establish a working environment that promotes idea sharing and mutual respect. Learn how to overcome common teamwork problems...


CRM Services

Achieving Seamless Support

This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....


CRM Services

Strategies to Master the New Wave of Mobile Support

This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...


CRM Software

IBM solutions that offer real-time customer insights, integrate...

Want to know how the most successful companies deliver exceptional customer value?



Choosing the Best CRM for Your Organization

This white paper outlines the customer relationship management (CRM) options for organizations and discusses the five most popular deployment scenarios...

HCL Technologies

Operations Planning

World’s Leading Global Information Services Company Achieves...

This case study reveals how HCL achieved cost optimization and operational excellence for the world’s leading global information services company.


CRM Services

How to Select the Right Remote Support Tool: A practical...

This buyer’s guide describes what to look for to select the right remote support tool for your organization.


IT Service Management (ITSM)

7 Steps To ITSM Goodness

This paper highlights and defines key steps & fundamentals which lead to successful ITSM.



Putting the “i” In CRM

Learn how CRM designed for the individual benefits the entire sales organization in this paper.

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China Rising

Why are Chinese tech giants slumping on US stock markets?

Phil Muncaster reports on China and beyond


Tech Transformations

We can end this new IT security Cold War

Rupert Goodwins’ unique angle on tech change


Thinking Different

How much are banks risking on mobile services?

Jon Collins’ in-depth look at tech and society


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