Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...
This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....
This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...
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This case study reveals how HCL achieved cost optimization and operational excellence for the world’s leading global information services company.
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This paper highlights and defines key steps & fundamentals which lead to successful ITSM.
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