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Oracle

CRM

Business Agility for Midsize Organizations

Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...


Citrix

CRM Services

Build a Team Culture Among Your Employees

This paper explains how to establish a working environment that promotes idea sharing and mutual respect. Learn how to overcome common teamwork problems...


Citrix

CRM Services

Achieving Seamless Support

This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....


Citrix

CRM Services

Strategies to Master the New Wave of Mobile Support

This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...


IBM

CRM Software

IBM solutions that offer real-time customer insights, integrate...

Want to know how the most successful companies deliver exceptional customer value?


LogMeIn

CRM Services

How to Select the Right Remote Support Tool: A practical...

This buyer’s guide describes what to look for to select the right remote support tool for your organization.


Citrix

IT Service Management (ITSM)

7 Steps To ITSM Goodness

This paper highlights and defines key steps & fundamentals which lead to successful ITSM.


Salesforce.com

CRM Software

Grow Your Small Business with Salesforce

This paper outlines four ways in which Salesforce is ideal for small businesses that need to make the most of all their assets.


Oracle

Communications Services

Monetizing the Digital Experience with Convergent Charging...

This white paper looks at how CSPs can create customer-centric strategies to boost revenues


Oracle

CRM

The New Age of B-to-B Selling

This Harvard Business Review paper looks at how and why sales organizations are deploying analytics


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Blogs

jon-collins

Thinking Different

Today’s tech can’t beat my stupid email response

Jon Collins’ in-depth look at tech and society

phil-muncaster

China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond

mark-chillingworth

CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

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