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Business Agility for Midsize Organizations

Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...


CRM Services

Build a Team Culture Among Your Employees

This paper explains how to establish a working environment that promotes idea sharing and mutual respect. Learn how to overcome common teamwork problems...


CRM Services

Achieving Seamless Support

This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....


CRM Services

Strategies to Master the New Wave of Mobile Support

This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...


CRM Software

IBM solutions that offer real-time customer insights, integrate...

Want to know how the most successful companies deliver exceptional customer value?


CRM Services

How to Select the Right Remote Support Tool: A practical...

This buyer’s guide describes what to look for to select the right remote support tool for your organization.


IT Service Management (ITSM)

7 Steps To ITSM Goodness

This paper highlights and defines key steps & fundamentals which lead to successful ITSM.

CRM Software

Grow Your Small Business with Salesforce

This paper outlines four ways in which Salesforce is ideal for small businesses that need to make the most of all their assets.


Communications Services

Monetizing the Digital Experience with Convergent Charging...

This white paper looks at how CSPs can create customer-centric strategies to boost revenues



The New Age of B-to-B Selling

This Harvard Business Review paper looks at how and why sales organizations are deploying analytics

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Thinking Different

Today’s tech can’t beat my stupid email response

Jon Collins’ in-depth look at tech and society


China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond


CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

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