Discover solutions that are easy to use and inexpensive to maintain. Find out how to build an IT process that can help you save costs, improve customer...
This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....
This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...
Want to know how the most successful companies deliver exceptional customer value?
This case study reveals how HCL achieved cost optimization and operational excellence for the world’s leading global information services company.
This buyer’s guide describes what to look for to select the right remote support tool for your organization.
This paper highlights and defines key steps & fundamentals which lead to successful ITSM.
This eBook will outline some simple yet powerful extensions any sales team can access to glean further value from their Sugar deployment.
Phil Muncaster reports on China and beyond
Rupert Goodwins’ unique angle on tech change