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Adder Corporation

Networking & Communications

The Impacts of System to Display Connectivity (SDC) on the...

If you are a signage provide, here is the white paper you have been looking for. Read on to discover how to out-perform your competitors and achieve full...


VMware

Desktop Virtualization

Remote and Branch Office Solutions from VMware View 4

Desktops in remote and branch offices are much more challenging to manage, protect and maintain. Learn how the VMware View solution will enable IT organizations...


LogMeIn

Remote Access Technologies

For Ceridian, it Pays to Provide High-Quality Support

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call...


LogMeIn

Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


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Remote Access Technologies

SaaS-Based Client less Remote Support : A New Advantage...

This whitepaper illustrates how SaaS-based remote support solutions can help managed service providers address many of the challenges associated with supporting...


LogMeIn

Help Desk Management

Legacy Tools: Not Built for Today’s Helpdesk

Explore the challenges of supporting a remote workforce with legacy tools.


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Help Desk Management

Humanizing the Service Desk

This guide identifies key ways to keep the Service Desk human and ensure that customer service stays at the front and center of you do.


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Help Desk Management

5 Hidden Costs of Using "Free" and Legacy Remote Access...

Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals.


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Help Desk Management

Top 5 Reasons to Replace your Remote Support Tool

Even if you have a remote support tool, the changing demands of business may necessitate a change.


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Help Desk Management

iS3 Chat Case Study

Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer services, reduced response time and increased...


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