What can firms do to resuscitate their languishing CRM systems?
How to Maximize the Value of your CRM System
This paper is a recent Forbes Insights survey of more than 200 business and information technology (IT) executives at leading global enterprises.
Want to know how the most successful companies deliver exceptional customer value?
Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond...
This case study reveals how HCL achieved cost optimization and operational excellence for the world’s leading global information services company.
Striking a balance between what management wants and what salespeople can realistically deliver in this regard is one of the toughest battles most sales...
Hear about the best call center processes, capabilities and cloud technologies from Cloud Sherpas’ CRM and call center veterans Matt Johnson and Yaron...
This Bloor Research paper provides a comparison of two different PaaS (platform as a service) solutions.
This white paper from Secunia provides a review of the year’s security vulnerabilities.
Jon Collins’ in-depth look at tech and society
Rupert Goodwins’ unique angle on tech change
Phil Muncaster reports on China and beyond