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Top Tips: CRM is languishing – rebrand, relaunch or reposition?...

What can firms do to resuscitate their languishing CRM systems?


SAP takes aim at “legacy CRM” of Salesforce

The German giant is targeting with forthcoming products and claims the cloud firm is past its best


Your Search returned 34 results from our White Paper Library

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Information Lifecycle Management

Managing Information in the Enterprise: Perspectives for...

This paper is a recent Forbes Insights survey of more than 200 business and information technology (IT) executives at leading global enterprises.


CRM Software

IBM solutions that offer real-time customer insights, integrate...

Want to know how the most successful companies deliver exceptional customer value?



A smarter approach to CRM: an IBM perspective

Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond...

CRM Software

Grow Your Small Business with Salesforce

This paper outlines four ways in which Salesforce is ideal for small businesses that need to make the most of all their assets.

Cloud Computing

How a CRM Helps Your Business Grow

Discover how CRM can help your business grow.


CRM Software

CRM’s Dirty Little Secret: How to Avoid CRM Sticker Shock...

This paper provides a comparative price analysis of three CRM solutions for midmarket organizations.



Putting The “I” In CRM

Learn how CRM designed for the individual benefits the entire sales organization in this paper.


Customer Experience Management (CEM)

SWOT Assessment: SugarCRM v7

This paper explains the benefits to organisations on the latest SugarCRM - Version 7.


Customer Experience Management (CEM)

A Dynamic CRM Solution, the Key to a World Class Customer...

This CIO paper looks at why dynamic CRM systems are essential to delivering quality customer experiences, and how to assess your own solution.


CRM Services

Enterprise CRM: How to Achieve Business Growth and Improve...

This infographic looks at CRM adoption trends and challenges, and highlights the benefits of an easy-to-use CRM platform.

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Thinking Different

Taking baby steps with Big Data

Jon Collins’ in-depth look at tech and society


China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond


CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

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