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Your Search returned 13 results from our White Paper Library

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Information Lifecycle Management

Managing Information in the Enterprise: Perspectives for...

This paper is a recent Forbes Insights survey of more than 200 business and information technology (IT) executives at leading global enterprises.


CRM Software

IBM solutions that offer real-time customer insights, integrate...

Want to know how the most successful companies deliver exceptional customer value?



A smarter approach to CRM: an IBM perspective

Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond...



Choosing the Best CRM for Your Organization

This white paper outlines the customer relationship management (CRM) options for organizations and discusses the five most popular deployment scenarios...


Systems Integration

Maximize Customer Interactions with Effective SAP–Salesforce...

This white paper will help you start to develop an SAP-Salesforce integration strategy to produce the greatest business value.

HCL Technologies

Operations Planning

World’s Leading Global Information Services Company Achieves...

This case study reveals how HCL achieved cost optimization and operational excellence for the world’s leading global information services company.

Cloud Sherpas

Salesforce Automation (SFA)

Striking a Balance Between Salespeople and Management

Striking a balance between what management wants and what salespeople can realistically deliver in this regard is one of the toughest battles most sales...

Cloud Sherpas

Call Center Management

Top 5 Areas for Call Center Efficiency and Effectiveness...

Hear about the best call center processes, capabilities and cloud technologies from Cloud Sherpas’ CRM and call center veterans Matt Johnson and Yaron...


Cloud Computing Platforms

OutSystems Platform and Different PaaS for Different...

This Bloor Research paper provides a comparison of two different PaaS (platform as a service) solutions.


Endpoint Security

Secunia Vulnerability Review 2014: Key figures and facts...

This white paper from Secunia provides a review of the year’s security vulnerabilities.

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Tech Transformations

We can end this new IT security Cold War

Rupert Goodwins’ unique angle on tech change


China Rising

Look before you leap into an Asian IT role this year

Phil Muncaster reports on China and beyond


Thinking Different

How much are banks risking on mobile services?

Jon Collins’ in-depth look at tech and society


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