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The Secret to a Lasting Relationship or How Pro-Active Customer...
Telemarketing is almost as old as the phone itself, but building better relationships with customers is new. See what companies are doing to make PCC initiatives...
Optimizing Information Insight: How to make fast, reliable...
Midsize organizations can make better business decisions by simplifying the extraction of specific, actionable information from large volumes of data....
Business Process Management (BPM)
Improving Process Flexibility
Check out how enhanced visibility via centralized data management can make it easier for problems to be identified and resolved quickly. Learn how to imply...
Ovum Whitepaper: Strategic Value of Data for Attracting...
Find out why data matters in acquiring and retaining customers, which rules to use for integrating and managing customer data, and how to evaluate data...
The Five Pitfalls of Data Migration - And How to Avoid Them...
This white paper can help you avoid the top five common pitfalls of data migration. Learn how to achieve effective data migration as a foundation for many...
Focus on the Voice of Your Customer with IBM Content Analytics...
This white paper introduces solution to help you improve your approach to content analysis. Read on and discover how to focus on the voice of your customer...
IBM SPSS Customer Analytics Overview
Watch this short video to learn how IBM® SPSS® helps harness the power of information so you can make the most out of every customer relationship.
Choosing the Best CRM for Your Organization
This white paper outlines the customer relationship management (CRM) options for organizations and discusses the five most popular deployment scenarios...
Why CIOs Need to Take Control of Customer Data
This executive brief examines the business implications of un-integrated customer data and outlines how CIOs and other senior IT managers are ideally positioned...
Creating a Complete Customer View - Best Practices in Master...
This research brief is based on Aberdeen's recent MDM survey results. Find out how best-in-class companies are leveraging MDM to manage customer data and...
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