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    Customer Experience Management (CEM)

CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   

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    Customer Experience Management (CEM)

IBM

Customer Experience Management (CEM)

Reinventing Relationships - Engage Your Customers with Exceptional...

Register now for this webcast to hear success strategies for building exceptional digital experiences.


Interactive Intelligence

Contact Center Management

Insurance Contact Centers in the Cloud: Communications as...

Insurers manage some of the most critical technology environments in any industry, and they’re increasingly turning to the cloud to provision their computing...


Salesforce.com

Customer Experience Management (CEM)

Delivering on the Promise of Customer Experience: A conversation...

In this informative interview, research Vice President and distinguished analyst, Michael Maoz outlines the big strategic and technology-driven challenges...


BMC Software

Customer Experience Management (CEM)

Exploring Business And IT Friction: Myths And Realities...

This Forrester white paper looks at key issues that cause friction between business users and IT.


Oracle

Customer Service

British Telecom On Customer Experience

In this webcast, the MD of external innovation for BT discusses innovation around customer experience.


CA Technologies

Customer Experience Management (CEM)

Service Assurance: A Guide For Business Executives

Living in an always-on world is one of the major challenges of modern business. See how the demands of customers and employees are affecting innovation,...


Genesys Telecommunications Laboratories

Customer Experience Management (CEM)

Ending the Multichannel Frustration: Insights into Delivering...

This paper outlines reasons why customer service organizations struggle, and how to turn interactions across channels into one seamless conversation.


Jive Software

Customer Service

How Social Business Pays Off

Knowledge workers spend the bulk of their time – up to 28 hours per week – doing tasks that could be accomplished more efficiently with social tools. See...


Siemens Enterprise Communications

Contact Center Management

Seven Contact Center Trends You Can't Ignore

How are your contact centers trending? This whitepaper lists the seven trends you’ll need to follow in order to service your customers with style.


Interactive Intelligence

Customer Service

Best Practices in Customer Service for Insurance: Maturing...

Insurers are looking for new ways to deliver value for the customer experience.


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