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    Customer Experience Management (CEM)

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

A case of do or die as firms refine the digital experience...

Dave Page, CEO of Actual Experience, says businesses need to focus on the digital user experience they offer

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Beyond CRM: The promise of Cognition Management Systems...

Intelligent Applications and Understanding Management Systems promise the end of human ‘grunt work’

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

No longer fugly, SAP makes a surprising UXP splash

The German ERP giant is the latest enterprise software company to take its UI cues from the consumer world

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Meet Frank: A non-spam approach to customer relationships...

Geraldine McBride, CEO of MyWave, seeks to reimagine the customer experience with “CMR” and a virtual assistant called Frank

   

CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   
   

Your Search returned 138 results from our White Paper Library

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    Customer Experience Management (CEM)

SAP

Business Intelligence

Using Business Intelligence to Help Control Outcomes in...

Today's retailers face external and internal challenges including knowledgeable customers, longer supply chains, shrinking demand cycles and a constrained...


Citrix

Remote Access Technologies

2010 Service and Leadership Trends in Customer Support

This 2010 survey assesses customer services and customer support. It provides a comprehensive snapshot of the industry, and how well it works.


Citrix

Remote Access Technologies

Faster Problem Resolution with Efficient Remote Support...

This paper looks at how user-centric remote support can provide faster problem resolution. Learn more about remote control and diagnosis, and how this...


Citrix

Help Desk Management

Measuring the Business Impact of Support

Effective support can have many benefits for your business. It can drive revenue, retain customer loyalty and increase productivity. The models and metrics...


Citrix

Help Desk Management

Frost and Sullivan: Creating Corporate Value From The Support...

Read the full Frost and Sullivan report to discover how better support can improve the user experiences, build customer satisfaction and, ultimately, boost...


Citrix

Help Desk Management

People + Processes + Technology: Creating a Winning Formula...

Discover how to deliver outstanding support with the use of remote support and the three step formula.


Citrix

Customer Experience Management (CEM)

Customer Experience Management (CEM): The next frontier...

This paper explains how you can deliver the best customer experience possible and engage your customers so they can’t stop talking about you! Read the...


Adobe

Customer Service

Poor Customer Experience Hurts the Bottom Line for Financial...

This Forrester Research paper assesses the impact that a poor customer experience can have on the bottom line of financial services providers.


Adobe

Customer Service

5 Steps Toward a Customer-Driven Enterprise

This paper explains five easy steps to building a customer-driven enterprise. Download now and learn how to boost revenue through quality customer service....


Adobe

Customer Service

Customer Experience is an International Challenge

This Forrester Research paper assesses the impact that a poor customer experience can have for different countries across the world.


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