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    Customer Experience Management (CEM)

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Companies that miss AI will die says Sidetrade CEO

We speak to Olivier Novasque, Founder and CEO of Sidetrade, which uses AI to handle the customer journey

INTERNET

Rant: Whatever happened to good customer service?

Technology should be helping not hindering customer service

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

A case of do or die as firms refine the digital experience...

Dave Page, CEO of Actual Experience, says businesses need to focus on the digital user experience they offer

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Beyond CRM: The promise of Cognition Management Systems...

Intelligent Applications and Understanding Management Systems promise the end of human ‘grunt work’

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

No longer fugly, SAP makes a surprising UXP splash

The German ERP giant is the latest enterprise software company to take its UI cues from the consumer world

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Meet Frank: A non-spam approach to customer relationships...

Geraldine McBride, CEO of MyWave, seeks to reimagine the customer experience with “CMR” and a virtual assistant called Frank

   

CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   
   

Your Search returned 187 results from our White Paper Library

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    Customer Experience Management (CEM)

SAP

Business Intelligence

Using Business Intelligence to Help Control Outcomes in...

Today's retailers face external and internal challenges including knowledgeable customers, longer supply chains, shrinking demand cycles and a constrained...


Adobe

Customer Service

Poor Customer Experience Hurts the Bottom Line for Financial...

This Forrester Research paper assesses the impact that a poor customer experience can have on the bottom line of financial services providers.


Adobe

Customer Service

5 Steps Toward a Customer-Driven Enterprise

This paper explains five easy steps to building a customer-driven enterprise. Download now and learn how to boost revenue through quality customer service....


Adobe

Customer Service

Customer Experience is an International Challenge

This Forrester Research paper assesses the impact that a poor customer experience can have for different countries across the world.


Adobe

Customer Experience Management (CEM)

Exceptional Customer Experience: How to Turn Customers into...

This paper introduces solutions that can help you improve your customers’ experiences. Read now and learn how to acquire, keep, and cultivate a strong...


Adobe

Customer Experience Management (CEM)

Use IT to Deliver a Superior Customer Experience – And Beat...

This report reveals the results of a CIO survey on customer experiences. The report explains how CIOs are using IT to improve the customer experience and...


Alcatel-Lucent

Customer Service

Customer Service in the Digital Workplace

There are many issues involved in delivering effective customer service today. But it is crucial you get it right because the degree of customer satisfaction...


Adobe

Customer Experience Management (CEM)

The 21st Century CMO: How Digital Marketing is Driving Organization...

This paper explains the challenges and opportunities associated with the latest digital marketing techniques. Learn how closed-loop marketing is helping...


Adobe

Customer Service

Poor Online Customer Experience Creates Disloyal Customers...

This Forrester Consulting paper analyzes the impact a poor online experience can have on customer loyalty. Discover how customer expectation matches up...


IBM

CRM Software

IBM solutions that offer real-time customer insights, integrate...

Want to know how the most successful companies deliver exceptional customer value?


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