Technology should be helping not hindering customer service
Dave Page, CEO of Actual Experience, says businesses need to focus on the digital user experience they offer
Intelligent Applications and Understanding Management Systems promise the end of human ‘grunt work’
The German ERP giant is the latest enterprise software company to take its UI cues from the consumer world
Geraldine McBride, CEO of MyWave, seeks to reimagine the customer experience with “CMR” and a virtual assistant called Frank
When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.
Today's retailers face external and internal challenges including knowledgeable customers, longer supply chains, shrinking demand cycles and a constrained...
This 2010 survey assesses customer services and customer support. It provides a comprehensive snapshot of the industry, and how well it works.
This paper looks at how user-centric remote support can provide faster problem resolution. Learn more about remote control and diagnosis, and how this...
Read the full Frost and Sullivan report to discover how better support can improve the user experiences, build customer satisfaction and, ultimately, boost...
Discover how to deliver outstanding support with the use of remote support and the three step formula.
This paper explains how you can deliver the best customer experience possible and engage your customers so they can’t stop talking about you! Read the...
This Forrester Research paper assesses the impact that a poor customer experience can have on the bottom line of financial services providers.
This paper explains five easy steps to building a customer-driven enterprise. Download now and learn how to boost revenue through quality customer service....
Mark Chillingworth on IT leadership
Phil Muncaster reports on China and beyond
Kathryn Cave looks at the big trends in tech