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    Customer Information Management

   

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    Customer Information Management

Coveo

Knowledge Management

Unlocking Knowledge to Engage Customers: Barriers & Benefits...

This eBook explores the common barriers to and benefits of unlocking knowledge and presents a path to customer centricity by breaking down organizational...


Coveo

Knowledge Management

Gaining Actionable Insight for Innovation

This eBook outlines a rapid action plan to ignite innovation by breaking down information and departmental silos.


Oracle

Customer Experience Management (CEM)

Oracle Fusion Customer Relationship Management: The New...

Studies show that only 22 percent of a typical salesperson’s time is spent selling. What they need are applications that work the way they do, to increase...


OpenText

Information Lifecycle Management

Opentext Enterprise Information Management

The volume of information companies gather is growing and becoming more difficult to manage, but also represents great opportunities. This white paper...


Oracle

Customer Experience Management (CEM)

Seven Power Lessons for Customer Experience Leaders

In today’s global markets, customer experience has become a key business differentiator—yet delighting customers is not always easy. Why so many companies...


Informatica

Master Data Management

Creating a Complete Customer View - Best Practices in Master...

This research brief is based on Aberdeen's recent MDM survey results. Find out how best-in-class companies are leveraging MDM to manage customer data and...


Informatica

Master Data Management

Why CIOs Need to Take Control of Customer Data

This executive brief examines the business implications of un-integrated customer data and outlines how CIOs and other senior IT managers are ideally positioned...


Oracle

Software

Optimizing Information Insight: How to make fast, reliable...

Midsize organizations can make better business decisions by simplifying the extraction of specific, actionable information from large volumes of data....


Oracle

E-Commerce Solutions

Benefits of Web Self-Service

This paper lists the benefits of web self-service and three ways to provide self-service.


Oracle

Social Media Marketing

How Brands Can Optimize Social Strategies with Analytics...

This paper uses Facebook survey data to demonstrate how analytics can help organizations optimize their social efforts.


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