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The Secret to a Lasting Relationship or How Pro-Active Customer...
Telemarketing is almost as old as the phone itself, but building better relationships with customers is new. See what companies are doing to make PCC initiatives...
Optimizing Information Insight: How to make fast, reliable...
Midsize organizations can make better business decisions by simplifying the extraction of specific, actionable information from large volumes of data....
Why CIOs Need to Take Control of Customer Data
This executive brief examines the business implications of un-integrated customer data and outlines how CIOs and other senior IT managers are ideally positioned...
Creating a Complete Customer View - Best Practices in Master...
This research brief is based on Aberdeen's recent MDM survey results. Find out how best-in-class companies are leveraging MDM to manage customer data and...
Information Lifecycle Management
Opentext Enterprise Information Management
The volume of information companies gather is growing and becoming more difficult to manage, but also represents great opportunities. This white paper...
Customer Experience Management (CEM)
Seven Power Lessons for Customer Experience Leaders
In today’s global markets, customer experience has become a key business differentiator—yet delighting customers is not always easy. Why so many companies...
Customer Experience Management (CEM)
Oracle Fusion Customer Relationship Management: The New...
Studies show that only 22 percent of a typical salesperson’s time is spent selling. What they need are applications that work the way they do, to increase...
Business Intelligence Software
Customer Analytics, Insight and Segmentation
In this session, we will introduce IBM's customer analytics, insights and segmentation solution which brings together diverse consumer information into...
Business Intelligence Software
Creating a Differentiated Shopping Experience Using Customer...
Delivering an integrated, informative and unique customer experience remains the top of retailer's priorities for 2012.
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