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    Customer Information Management


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    Customer Information Management



Key IT Drivers for Information Insight

Midsize organizations can make better business decisions by simplifying the extraction of specific, actionable information from large volumes of data....


Master Data Management

Why CIOs Need to Take Control of Customer Data

This executive brief examines the business implications of un-integrated customer data and outlines how CIOs and other senior IT managers are ideally positioned...


Master Data Management

Creating a Complete Customer View - Best Practices in Master...

This research brief is based on Aberdeen's recent MDM survey results. Find out how best-in-class companies are leveraging MDM to manage customer data and...


Information Lifecycle Management

Opentext Enterprise Information Management

The volume of information companies gather is growing and becoming more difficult to manage, but also represents great opportunities. This white paper...


Customer Experience Management (CEM)

Advanced Case Management: Where Customer Satisfaction and...

ECM is the road to excellent service. Learn more about how IBM ECM is empowering knowledge workers across industries.


Customer Experience Management (CEM)

The Executive’s CXM Strategy Guide: Cut through the CXM...

This eBook provides a checklist for creating and optimizing your Customer Experience Management strategy.


Mobile Communications

The road to closer customer interaction through SMS messaging...

Find out how messaging services improve satisfaction throughout the customer journey.


Business Intelligence

Building a Responsive Business Through Your ERP: How to...

This white paper from Epicor outlines how a best-in-class ERP system can make your organization more responsive and the benefits that follow.


Customer Information Management

Big Data:A Modern Answer to a Modern Sales Problem

Explore how companies can use Big Data to start having higher value relationships with customers and prospects.

Symantec Corporation

Enterprise Data Privacy

The Evolution of Data Privacy

This eBook looks at Symantec’s perspective on European Union’s proposed General Data Protection Regulation (GDPR) rules.

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Thinking Different

Taking baby steps with Big Data

Jon Collins’ in-depth look at tech and society


China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond


CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

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