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    Customer Information Management


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    Customer Information Management



Optimizing Information Insight: How to make fast, reliable...

Midsize organizations can make better business decisions by simplifying the extraction of specific, actionable information from large volumes of data....


Master Data Management

Why CIOs Need to Take Control of Customer Data

This executive brief examines the business implications of un-integrated customer data and outlines how CIOs and other senior IT managers are ideally positioned...


Master Data Management

Creating a Complete Customer View - Best Practices in Master...

This research brief is based on Aberdeen's recent MDM survey results. Find out how best-in-class companies are leveraging MDM to manage customer data and...


Information Lifecycle Management

Opentext Enterprise Information Management

The volume of information companies gather is growing and becoming more difficult to manage, but also represents great opportunities. This white paper...


Customer Experience Management (CEM)

Seven Power Lessons for Customer Experience Leaders

In today’s global markets, customer experience has become a key business differentiator—yet delighting customers is not always easy. Why so many companies...


Customer Experience Management (CEM)

Oracle Fusion Customer Relationship Management: The New...

Studies show that only 22 percent of a typical salesperson’s time is spent selling. What they need are applications that work the way they do, to increase...


Knowledge Management

Unlocking Knowledge to Engage Customers: Barriers & Benefits...

This eBook explores the common barriers to and benefits of unlocking knowledge and presents a path to customer centricity by breaking down organizational...


Knowledge Management

Gaining Actionable Insight for Innovation

This eBook outlines a rapid action plan to ignite innovation by breaking down information and departmental silos.


Social Media Marketing

How Brands Can Optimize Social Strategies with Analytics...

This paper uses Facebook survey data to demonstrate how analytics can help organizations optimize their social efforts.


Financial Management Solutions

Financial Services: When and Where you Need it

This paper looks at how money transactions are changing in the digital age and how it is changing customer engagement with companies.

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Tech Transformations

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Rupert Goodwins’ unique angle on tech change


Thinking Different

How much are banks risking on mobile services?

Jon Collins’ in-depth look at tech and society


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