When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.
In this informative interview, research Vice President and distinguished analyst, Michael Maoz outlines the big strategic and technology-driven challenges...
This Forrester paper looks at how companies feel a lack of support to Point Of Service (POS) Workers is holding back company growth.
This Forrester paper looks at how companies can improve support to Point Of Service (POS) Workers, creating competitive advantage through creativity and...
This white paper looks at why it’s important to invest in employees and keep them happy.
This Forrester white paper looks at key issues that cause friction between business users and IT.
In this webcast, the MD of external innovation for BT discusses innovation around customer experience.
This paper outlines reasons why customer service organizations struggle, and how to turn interactions across channels into one seamless conversation.
This white paper from Citrix outlines the Integrated Tool Sets Service desks need to achieve better service in today’s enterprise.