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Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.


Your Search returned 106 results from our White Paper Library

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Cougar Mountain Software

Accounting and Finance

The Business of Cash Flow

Learn how to stay on top of your payables and receivables, without causing any undue stress on your business’ finance. Read how to prepare your businesses...


Remote Access Technologies

2010 Service and Leadership Trends in Customer Support

This 2010 survey assesses customer services and customer support. It provides a comprehensive snapshot of the industry, and how well it works.


Remote Access Technologies

Faster Problem Resolution with Efficient Remote Support...

This paper looks at how user-centric remote support can provide faster problem resolution. Learn more about remote control and diagnosis, and how this...


Help Desk Management

Measuring the Business Impact of Support

Effective support can have many benefits for your business. It can drive revenue, retain customer loyalty and increase productivity. The models and metrics...


Help Desk Management

Frost and Sullivan: Creating Corporate Value From The Support...

Read the full Frost and Sullivan report to discover how better support can improve the user experiences, build customer satisfaction and, ultimately, boost...


Help Desk Management

People + Processes + Technology: Creating a Winning Formula...

Discover how to deliver outstanding support with the use of remote support and the three step formula.


Customer Experience Management (CEM)

Customer Experience Management (CEM): The next frontier...

This paper explains how you can deliver the best customer experience possible and engage your customers so they can’t stop talking about you! Read the...


Customer Service

Poor Customer Experience Hurts the Bottom Line for Financial...

This Forrester Research paper assesses the impact that a poor customer experience can have on the bottom line of financial services providers.


Customer Service

5 Steps Toward a Customer-Driven Enterprise

This paper explains five easy steps to building a customer-driven enterprise. Download now and learn how to boost revenue through quality customer service....


Customer Service

Customer Experience is an International Challenge

This Forrester Research paper assesses the impact that a poor customer experience can have for different countries across the world.

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China Rising

Why are Chinese tech giants slumping on US stock markets?

Phil Muncaster reports on China and beyond


Tech Transformations

We can end this new IT security Cold War

Rupert Goodwins’ unique angle on tech change


Thinking Different

How much are banks risking on mobile services?

Jon Collins’ in-depth look at tech and society


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