This brief SupportIndustry.com guide presents the 5 key steps for transforming customer crises into service excellence.
In this informative interview, research Vice President and distinguished analyst, Michael Maoz outlines the big strategic and technology-driven challenges...
This SupportIndustry.com brief provides 5 best practices that will help you keep your agents satisfied, boost performance and drive revenue.
This Forrester paper looks at how companies feel a lack of support to Point Of Service (POS) Workers is holding back company growth.
This Forrester paper looks at how companies can improve support to Point Of Service (POS) Workers, creating competitive advantage through creativity and...
This white paper looks at why it’s important to invest in employees and keep them happy.
This Forrester white paper looks at key issues that cause friction between business users and IT.