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CUSTOMER SERVICE

Learning from machines: The customer service shift

Adrian McDermott of Zendesk looks at how machine learning is changing customer service

CUSTOMER SERVICE

InfoShot: Most LGBT friendly tech brands

Which tech brands are best perceived by the LGBT community?

   

CUSTOMER SERVICE

Red Hat CEO Jim Whitehurst: On leadership and listening...

An excerpt from Jim Whitehurst’s new book The Open Organization, describing how to build engagement

CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   
   

Your Search returned 81 results from our White Paper Library

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Adobe

Customer Service

Poor Customer Experience Hurts the Bottom Line for Financial...

This Forrester Research paper assesses the impact that a poor customer experience can have on the bottom line of financial services providers.


Adobe

Customer Service

5 Steps Toward a Customer-Driven Enterprise

This paper explains five easy steps to building a customer-driven enterprise. Download now and learn how to boost revenue through quality customer service....


Adobe

Customer Service

Customer Experience is an International Challenge

This Forrester Research paper assesses the impact that a poor customer experience can have for different countries across the world.


Adobe

Customer Experience Management (CEM)

Exceptional Customer Experience: How to Turn Customers into...

This paper introduces solutions that can help you improve your customers’ experiences. Read now and learn how to acquire, keep, and cultivate a strong...


Adobe

Customer Experience Management (CEM)

Use IT to Deliver a Superior Customer Experience – And Beat...

This report reveals the results of a CIO survey on customer experiences. The report explains how CIOs are using IT to improve the customer experience and...


Alcatel-Lucent

Social Media Marketing

Bridging the great divide

When it comes to social media, does your right hand know what your left hand’s doing? Learn how to avoid a social media nightmare while boosting your bottom...


Alcatel-Lucent

Customer Service

Customer Service in the Digital Workplace

There are many issues involved in delivering effective customer service today. But it is crucial you get it right because the degree of customer satisfaction...


Adobe

Customer Service

Poor Online Customer Experience Creates Disloyal Customers...

This Forrester Consulting paper analyzes the impact a poor online experience can have on customer loyalty. Discover how customer expectation matches up...


Citrix

CRM Services

Achieving Seamless Support

This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....


Citrix

CRM Services

Strategies to Master the New Wave of Mobile Support

This white paper discusses the Front End of the Front Office (FEFO), where customers access services directly. Read on for strategies to help you master...


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