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CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   

Your Search returned 97 results from our White Paper Library

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Salesforce.com

Customer Experience Management (CEM)

Delivering on the Promise of Customer Experience: A conversation...

In this informative interview, research Vice President and distinguished analyst, Michael Maoz outlines the big strategic and technology-driven challenges...


Cloud Sherpas

Customer Service

The Cloud Is Your Key to Customer Satisfaction

Improving customer satisfaction is a goal every business should strive to achieve. This ebook will dive into this goal and the keys to achieving it.


Lexmark

Customer Service

Growth Imperatives Focus The Business On Point-Of-Service...

This Forrester paper looks at how companies feel a lack of support to Point Of Service (POS) Workers is holding back company growth.


Lexmark

Customer Service

Growth Imperatives Focus The Business On Point-Of-Service...

This Forrester paper looks at how companies can improve support to Point Of Service (POS) Workers, creating competitive advantage through creativity and...


Lexmark

Customer Service

You Get What You Pay For: In retail, happy employees equal...

This white paper looks at why it’s important to invest in employees and keep them happy.


BMC Software

Customer Experience Management (CEM)

Exploring Business And IT Friction: Myths And Realities...

This Forrester white paper looks at key issues that cause friction between business users and IT.


Oracle

Customer Service

British Telecom On Customer Experience

In this webcast, the MD of external innovation for BT discusses innovation around customer experience.


Genesys Telecommunications Laboratories

Customer Experience Management (CEM)

Ending the Multichannel Frustration: Insights into Delivering...

This paper outlines reasons why customer service organizations struggle, and how to turn interactions across channels into one seamless conversation.


Citrix

IT Services

Service Desk 2.0: How to Achieve Service Excellence in 2013...

This white paper from Citrix outlines the Integrated Tool Sets Service desks need to achieve better service in today’s enterprise.


Jive Software

Customer Service

How Social Business Pays Off

Knowledge workers spend the bulk of their time – up to 28 hours per week – doing tasks that could be accomplished more efficiently with social tools. See...


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