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    Help Desk Management

Citrix

Remote Access Technologies

2010 Service and Leadership Trends in Customer Support

This 2010 survey assesses customer services and customer support. It provides a comprehensive snapshot of the industry, and how well it works.


Citrix

Remote Access Technologies

Faster Problem Resolution with Efficient Remote Support...

This paper looks at how user-centric remote support can provide faster problem resolution. Learn more about remote control and diagnosis, and how this...


Citrix

Help Desk Management

Measuring the Business Impact of Support

Effective support can have many benefits for your business. It can drive revenue, retain customer loyalty and increase productivity. The models and metrics...


Citrix

Help Desk Management

Frost and Sullivan: Creating Corporate Value From The Support...

Read the full Frost and Sullivan report to discover how better support can improve the user experiences, build customer satisfaction and, ultimately, boost...


Citrix

Help Desk Management

People + Processes + Technology: Creating a Winning Formula...

Discover how to deliver outstanding support with the use of remote support and the three step formula.


Citrix

Customer Experience Management (CEM)

Customer Experience Management (CEM): The next frontier...

This paper explains how you can deliver the best customer experience possible and engage your customers so they can’t stop talking about you! Read the...


LogMeIn

Help Desk Management

How Sony Delivers a Premium Support Experience

Sony VAIO customers expect a premium product and a premium support experience.


LogMeIn

Remote Access Technologies

For Ceridian, it Pays to Provide High-Quality Support

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call...


LogMeIn

Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


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