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    Help Desk Management

Numara Software

Business Management

Numara® Track-It!® Overview

See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease....


Numara Software

Business Process Management (BPM)

Flexible Service Desk Automation: Delivering Quality Service...

Read this white paper now to learn about how you can deliver quality service without complexity by using practical and flexible service management automation...


Bomgar

Help Desk Management

Virtualizing Support

Over the past several years, there has been a dramatic increase in the number of remote workers. Additionally, most enterprises are becoming increasingly...


Bomgar

Business Management

The New Reality of Support

In recent years, there has been a dramatic increase in the number of remote workers & geographic dispersement of organizations.  As a result, providing...


ScriptLogic

Help Desk Management

Help Desk Authority

A Solution as Unique as Your Business… Helpdesk solutions need to be as unique as your business. Customization, e-mail integration, flexible reporting,...


Numara Software

Business Management

IT Managers Struggle to Make the Right Service Desk Choice!...

Dynamic Markets Research Demonstrates that Nearly All IT Managers’ Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price....


Citrix

Remote Access Technologies

2010 Service and Leadership Trends in Customer Support

This 2010 survey assesses customer services and customer support. It provides a comprehensive snapshot of the industry, and how well it works.


Citrix

Remote Access Technologies

Faster Problem Resolution with Efficient Remote Support...

This paper looks at how user-centric remote support can provide faster problem resolution. Learn more about remote control and diagnosis, and how this...


Citrix

Help Desk Management

Measuring the Business Impact of Support

Effective support can have many benefits for your business. It can drive revenue, retain customer loyalty and increase productivity. The models and metrics...


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