Your Search returned 0 results from our Editorial content

Sort By
  • Close-button

    Help Desk Management

   

Your Search returned 17 results from our White Paper Library

Sort By
  • Close-button

    Help Desk Management

LogMeIn

Remote Access Technologies

For Ceridian, it Pays to Provide High-Quality Support

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call...


LogMeIn

Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


LogMeIn

Help Desk Management

ProActive Chat – Five Commonly Asked Questions

This short whitepaper taps into extensive research findings and professional services experiences in order to answer the five most frequently asked questions...


LogMeIn

Help Desk Management

iS3 Chat Case Study

Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer services, reduced response time and increased...


Citrix Online

Help Desk Management

Recruit and Build the Right Team for Your Service Desk

This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff...


Citrix Online

Help Desk Management

Effectively Balancing Speed, Quality and Cost Metrics: Leveraging...

This new TSIA white paper explores 3 fundamental metrics – operational, quality and cost – that you should include in your services dashboard, outlines...


Citrix Online

Help Desk Management

Next Level Service Desk Strategies

Download this eGuide from the Service Desk Institute and learn how your Service Desk can get a handle on the systems and devices they should support. The...


Citrix Online

Help Desk Management

Motivating Geeks: How to Motivate Technical Staff without...

Watch this on-demand webinar with Paul Glen, author of Leading Geeks, as he discusses the most effective and surprisingly inexpensive ways to motivate...


Previous 1

Recommended for You

kathryn-cave

Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech

martin-veitch-thumbnail

What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

silhouette

Four hot IT growth areas to guarantee a big salary bump

IDG Connect tackles the tech stories that matter to you

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?