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    Help Desk Management

Citrix Online

Help Desk Management

Motivating Geeks: How to Motivate Technical Staff without...

Watch this on-demand webinar with Paul Glen, author of Leading Geeks, as he discusses the most effective and surprisingly inexpensive ways to motivate...


Citrix Online

Help Desk Management

Confessions of a Support Center Professional: 7 Ways Expectations...

This SupportIndustry.com white paper reviews 7 confessions of frontline support agents to give you a more realistic perspective of your support operations...


Citrix Online

Help Desk Management

Showing a Return on Investment for your Service Desk

Download this white paper from the Service Desk Institute (SDI) to get a clear step-by-step understanding on how to assess your support organization’s...


Citrix Online

Help Desk Management

The Complete Guide to Purposeful Support Practices

This white paper explores 5 support strategies that can help you resolve problems faster, increase first-contact resolution and deliver a more dependable...


LogMeIn

Help Desk Management

5 Hidden Costs of Using "Free" and Legacy Remote Access...

Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals.


LogMeIn

Help Desk Management

Legacy Tools: Not Built for Today’s Helpdesk

Explore the challenges of supporting a remote workforce with legacy tools.


LogMeIn

Help Desk Management

Humanizing the Service Desk

This guide identifies key ways to keep the Service Desk human and ensure that customer service stays at the front and center of you do.


LogMeIn

Help Desk Management

Top 5 Reasons to Replace your Remote Support Tool

Even if you have a remote support tool, the changing demands of business may necessitate a change.


LogMeIn

Help Desk Management

iS3 Chat Case Study

Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer services, reduced response time and increased...


Citrix Online

Help Desk Management

The Zappos Experience: Five Principles to Inspire, Engage...

In this brief white paper, Joseph Michelli, author of The Zappos Experience, offers a thought-provoking assessment of the Zappos’ service model.


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