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IT Services

Service Desk 2.0: How to Achieve Service Excellence in 2013...

This white paper from Citrix outlines the Integrated Tool Sets Service desks need to achieve better service in today’s enterprise.

Serena Software

Operations Planning

Orchestrated Operations Management

This white paper discusses the many factors that are affecting IT operations. Read on and discover six steps to effective orchestrated operations management...


Infrastructure Management

Infrastructure Monitoring as a Service (IMaaS) Explained...

Is IMaaS the future of infrastructure monitoring? This white paper looks at the capabilities of this solution, and examines how adopting infrastructure...


Cloud Computing

Solutions to Accelerate Cloud Deployment While Ensuring...

This white paper explains how to simplify and accelerate cloud deployment by implementing a service management solution. Find out how to boost the automation...

APC by Schneider Electric

Data Center Management

Guidance for Calculation of Efficiency (PUE) in Data Centers...

This white paper identifies a number of practical problems with establishing the PUE of specific data centers. Find out about the problems and discover...


Human Resource Management

Is Your Current HR Service Delivery Model Working for You?...

This paper examines the service delivery challenges facing organizations today. Learn about a common approach to delivering world-class HR service and...


Systems Management Services

May6_MSP Global Pricing Survey

This paper reveals average IT service providers' fees across the world. Read about the latest IT service trends and compare prices for different regions....


IT Management Services

The Real-World Benefits of SAP Safeguarding Services

This paper introduces a software engineering solution with high technical support. Read the paper now and gain the knowledge needed to deploy systems more...

CA Technologies

Cloud Computing

5 Questions about ITSM and Cloud Computing

This paper discusses the impact of cloud computing on IT service management (ITSM). Read more and learn about the effect a cloud initiative can have on...



Monitoring your IT Services: How the Cloud Changes Everything...

Discover how you can incorporate date center-level monitoring alongside the monitoring of outsourced, cloud computing, SaaS and other services. Read now...

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