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The real meaning of… ‘As A Service’

‘As A Service’: It’s bunged onto everything – as a disservice to our understanding


Bluewolf CEO sees pack of prospects in Salesforce consulting...

Eric Berridge, CEO of cloud services firm Bluewolf, wants to stay under the Salesforce cloud



GitHub challenges Emacs, Vim with new Atom text editor

Online code repository GitHub is taking on the venerable Emacs and Vim text editors by releasing a text editor of its own, called Atom, which it claims is more suited...


Dropbox diversifies beyond storage with photos, collaboration...

Dropbox, the cloud storage and file sharing vendor, is expanding its scope into photo management and document collaboration.



Build: Microsoft Azure embraces outside technologies

As it rolled out tools and features for coders at its Build developer conference Thursday, Microsoft showed that it is ready to embrace technologies and platforms...


Amazon counters Google with its own cloud price cuts

The price war among major cloud providers continues, with Amazon Web Services announcing Wednesday that it is lowering the prices of a number of its cloud services,...



Google revamps enterprise cloud services with price cuts,...

Google has revamped its portfolio of enterprise cloud services, by cutting prices, adding new features, and touting a refreshed enthusiasm for the cloud market....


Microsoft PowerBI puts Web and internal data on the map...

Microsoft's new service, Power BI, provides a way to analyze data and present the results in a visually appealing way, without the bother of consulting an enterprise...



Amazon moves to next-generation compute instances

Sensing the customer need for more computational muscle in smaller packages, Amazon Web Services has added a number of new packages in its Elastic Cloud Compute...


GitHub cranks delivery speeds, adds analytics

Rounding out its hosting service for millions of users, the GitHub online code repository has added more bandwidth for project home pages and has introduced analytics...

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Your Search returned 37 results from our White Paper Library

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Desktop Virtualization

Delivering Desktops as a Secure Managed Service with VMware...

VMware View 4 is the new centralized desktop virtualization solution which is easy to manage, secure and reliable, and can provide a superior desktop experience...


CRM Services

Achieving Seamless Support

This white paper can help you achieve seamless support when leveraging self-service as a key service channel. Find out how to get the most out of self-service....


Managed Services

Information Exchange Services Anchor Your EIM Architecture...

This Forrester paper provides an overview of Information exchange services (IESs).


IT Service Management (ITSM)

Making Self Service a Success

This paper reveals the benefits of IT self-service.

BMC Software

Managed Services

How to Build a Service Management Hub for Digital Service...

This paper explores five considerations for building a successful services hub: capabilities, integrations, visibility, the platform, and the partner....

BMC Software

IT Services

Cloud Benefits for ITSM Service Management

This paper looks at the benefits of embracing Cloud-based IT service management (ITSM).


Information Technology Infrastructure Library (ITIL)

The Alignment of Customer and Support Expectations

This paper looks at how closely aligned support staff’s needs are with what they think customers want.


IT Services

Getting Started with Managed Services - What IT buyers really...

This survey conducted by IDG Connect with Telecity, studied the drivers behind managed IT service adoption.


IT Services

Infographic: Getting Started with Managed Services – what...

This infographic looks at the drivers behind managed IT service adoption.


Managed Services

Cloud and Colocation: Which, When, Why?

This paper discusses the pros and cons of cloud and colocation solutions.

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