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Tibco Software, Inc

Quality Control

Warranty and Quality Analytics: Improving Profitability...

This paper reviews the emerging trends in warranty & quality management and examines the benefits analytics can bring to companies.


NetApp

Cloud Computing Management

The Importance of Data Control in Hybrid IT

This IDC paper looks at how and why CIOs should implement Data Control when embracing public cloud services.


Aspect

Quality Control

Aspect Quality Managment Solutions

Most contact centers are using some form of quality management and coaching process, but the effectiveness of even the most optimized process is limited...


Aspect

Quality Control

Quality Management with Actionable Results

Contact centers are changing rapidly, and traditional quality management is going to have to change quickly as well to keep pace.


Blogs

mark-chillingworth

CIO Watch

Banks finally welcome cloud computing cover

Mark Chillingworth on IT leadership

jon-collins

Thinking Different

Bitcoin anonymity advocates ignore a darker truth

Jon Collins’ in-depth look at tech and society

phil-muncaster

China Rising

VPNs: The Cat-and-Mouse Game in China Continues

Phil Muncaster reports on China and beyond

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