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Citrix Online

Help Desk Management

Recruit and Build the Right Team for Your Service Desk

This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff...


Citrix Online

Help Desk Management

Effectively Balancing Speed, Quality and Cost Metrics: Leveraging...

This new TSIA white paper explores 3 fundamental metrics – operational, quality and cost – that you should include in your services dashboard, outlines...


Citrix Online

Help Desk Management

Next Level Service Desk Strategies

Download this eGuide from the Service Desk Institute and learn how your Service Desk can get a handle on the systems and devices they should support. The...


Citrix Online

Help Desk Management

Motivating Geeks: How to Motivate Technical Staff without...

Watch this on-demand webinar with Paul Glen, author of Leading Geeks, as he discusses the most effective and surprisingly inexpensive ways to motivate...


Citrix Online

Customer Service

Customer Loyalty: How to Earn it, How to keep it.

Watch this on-demand webinar with Jill Griffin, author of Customer Loyalty, as she delves into practical tools you can use to measurably improve the satisfaction...


Citrix Online

Customer Service

How to Deliver Amazing Service to the OverWired Customer...

Watch this on-demand webinar to hear Camille Preston, founder of AIM Leadership, explain what it means to be over wired, how this impacts your clients'...


Citrix Online

Customer Service

The Perfect Storm: When C-SAT Goals and Efficiency Targets...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Citrix Online

Customer Service

Thought Leadership Series: Hiring, Leading and Teamwork...

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create...


Blogs

adrian-schofield

South African ICT

The thorny issue of internet freedom across Africa

Adrian Schofield sheds light on tech in South Africa

martin-veitch-thumbnail

My day in the Jeff Bezos and Amazon forest

Martin Veitch's inside track on today’s tech trends

phil-muncaster

China Rising

Why WannaCry might make Microsoft cry in China

Phil Muncaster reports on China and beyond

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