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The Brazil Riots: How Does Technology Fuel The Spark?
As Brazil’s riots reach the reach the third day, IDG Connect speaks to IT student Gabriel Cogo on the ground in Brazil
Microsoft partners with Samsung, HP to help stop Windows...
Hewlett-Packard and Samsung Electronics will now ensure that their PCs in China are installed with licensed Windows and Office software as part of new agreements...
AMD Pilots a New Course to Cloud Servers
Andrew Feldman of chip veteran AMD sees opportunity in hyper-scale datacentres
Superslim Huawei P6 smartphone looks great, but don't expect...
Huawei generated some buzz Tuesday with the announcement of the Ascend P6, which the company bills as the world's thinnest smartphone.
Comixology iOS app develops new reading superpowers
It's coming up on four years since Comixology's app appeared on the iPhone, and that 2009 release was the beginning of a beautiful friendship between comic-book...
Tesla to demo battery-swap car tech on Thursday
Tesla Motors CEO Elon Musk has more than just one plan to make it possible for electric car motorists to drive across the country.
Is it me, or are the walls melting in this 3D printed room?...
We've seen some pretty weird 3D-printed stuff, including Stephen Colbert's tentacle laden head, but a 3D-printed room with walls that look like they're melting takes...
GE thinks it's time to put industrial data in the cloud...
Internet tools are just starting to be applied to industrial tasks such as maintaining equipment and optimizing operations, but the wealth of data being produced...
Acer updates its $199 C7 Chromebook, adds SSD
Acer has announced that a new version of its C7 Chromebook will be available at Walmart stores and online at Walmart.com for $199. The refreshed model includes a...
Microsoft seeks entry to the education market via the Surface...
Consumers may not be buying Surface RT tablets, but that isn't stopping Microsoft. The company will offer $199 Surface tablets for K-12 schools and higher-education...
Your Search returned 10 results from our White Paper Library
Human Capital Asset Management and Workforce Optimization...
This white paper describes a Six Sigma approach to workforce optimization and human capital management. Learn how to boost producivity and profitability....
Bridging the Great Divide: Best Practices for Integrating...
This white paper aims to give a greater understanding of how to successfully integrate social media operations with customer service and leverage those...
Getting closer to the customer: A challenge for the C-suite...
This Economist Intelligence report from Genesys aims to provide better understanding of what your customers expect in their interactions with your company...
Taking Aim at a Moving Target: Creating Better Customer...
Smartphones and tablets have transformed the business landscape at breakneck speed. This white paper explains the customer expectation for mobile and why...
Best Practices for Implementing an IP/SI P Contact Center:...
Today, providing a superior experience means giving your customers the service they want. But there are a number of challenges that make this difficult....
Service Delivery Optimization: Increasing Enterprising Efficiency...
See the particular challenges facing service delivery operations — both within and outside of the contact center, and how to address these challenges....
The Broadening of Contact Centre Horizons
Take a look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook in this white paper....
The Power of One
The proliferation of new communication channels makes it difficult for companies to provide effective, cost-efficient customer care. See how to create...
Should You “Switch-Off” Your ACD? Hear Why CareFirst BCBS...
Register now for this Webinar on Wednesday May 29, 3 PM, to learn why US based healthcare insurer CareFirst BCBS is switching to a SIP-based Contact Centre....
Customer Experience Management (CEM)
Ending the Multichannel Frustration: Insights into Delivering...
This paper outlines reasons why customer service organizations struggle, and how to turn interactions across channels into one seamless conversation.
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Maybe you should read it properly before moaning as the difference between 50% and 60% is 10% and that is what they have printed! and some people...
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Although retired, I find that robots can be very effective at forward bases. Soldiers can overcome the onset of PTSD symptoms if they can process...
Joe Roberts,M.C.P. on Would You Tell Your Secrets to a Robot?
Good point. Never thought of it that way. Perhaps some university will design an Ebook that will suite the needs of the student and can be produced...
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