Your Search returned 20 results from our White Paper Library

Sort By
Interactive Intelligence

Customer Service

Best Practices in Customer Service for Insurance: Maturing...

Insurers are looking for new ways to deliver value for the customer experience.


Interactive Intelligence

Contact Center Management

Beyond the Insurance Contact Center: The Communications...

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities...


Interactive Intelligence

Contact Center Management

Insurance Contact Centers in the Cloud: Communications as...

Insurers manage some of the most critical technology environments in any industry, and they’re increasingly turning to the cloud to provision their computing...


Interactive Intelligence

Customer Experience Management (CEM)

Transforming the Insurance Customer Experience with Business...

Claims. Licensing. Underwriting. For many insurance companies, each area can negatively impact compliance risk and associated costs as well as the customer...


Interactive Intelligence

Unified Communications

Integrated Content and Communications: A Key Business Issue...

Insurers are renewing their focus on top line growth, and many are learning that growth requires improving the customer interaction process first.


Interactive Intelligence

Unified Communications

The New Customer Service Model in Insurance: Enabled by...

Read how from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.


Interactive Intelligence

Contact Center Management

Extending Contact Center Capabilities Across the Insurance...

With technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment...


Interactive Intelligence

Contact Center Management

Contact Center Metrics that Matter

Many performance metrics are as old as the contact center industry itself, and are still in widespread use.


Interactive Intelligence

Contact Center Management

Industry Web Event: How Moving Your Contact Center to the...

Join this industry Web event on Tuesday, July 28th at 11:30 a.m. EST to hear reala-world stories from thos who've made the move to cloud contact centers....


Interactive Intelligence

Contact Center Management

5 Tech Trends Redefining the Customer Experience

Learn what topics analysts and thought leaders predict will drive contact centers in the years to come and how to adapt your strategy to the newest customer...


Previous 1

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?