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Help Desk Management

How Sony Delivers a Premium Support Experience

Sony VAIO customers expect a premium product and a premium support experience.


Remote Access Technologies

For Ceridian, it Pays to Provide High-Quality Support

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call...


Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated...

This brief case study illustrates how Sling Media’s transition to a remote support solution with web-based chat realized a substantial cut in session times...


Help Desk Management

ProActive Chat – Five Commonly Asked Questions

This short whitepaper taps into extensive research findings and professional services experiences in order to answer the five most frequently asked questions...


Remote Access Technologies

SaaS-Based Client less Remote Support : A New Advantage...

This whitepaper illustrates how SaaS-based remote support solutions can help managed service providers address many of the challenges associated with supporting...


Help Desk Management

iS3 Chat Case Study

Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer services, reduced response time and increased...


Email Management

Vornado Bold Chat Case Study

Read this case study to learn more, and see how their chat solution has helped them solve an increasing email management challenge as well.


Project Management and Collaboration

Guidebook: Join.Me By LogMeIn

This paper provides a guidebook to the benefits of simple, user-focused communication and collaboration technologies.


CRM Services

How to Select the Right Remote Support Tool: A practical...

This buyer’s guide describes what to look for to select the right remote support tool for your organization.


Customer Experience Management (CEM)

Five Tips For Improving Customer Experience – Starting With...

This white paper offers 5 simple tips for improving your customers’ experience.

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