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Genesys Telecommunications Laboratories

Customer Experience Management (CEM)

Busting the top 10 myths of omnichannel customer engagement...

This eBook focuses on why omnichannel customer engagement is your best choice for delivering exceptional CX


Genesys Telecommunications Laboratories

Customer Experience Management (CEM)

Contact centre economics and the cloud

This report indicates that the more applications and functions your company includes with your core routeing, the more long-term cost benefits you’ll derive...


Genesys Telecommunications Laboratories

Cloud Computing

The Truth About Cloud in Small Contact Centers

The cloud presents new opportunities for small businesses, enabling them to refocus budget and staff on the business—not to support new technology. Small...


Box

Cloud Computing

How Box Transforms Your Content Management - DE

Many companies today are faced with the challenge that seamless collaboration internally and externally (with partners and suppliers) is not efficiently...


Network Management Software

A Guide For I&O Professionals : Remove Blind Spots From...

Gain control of the network, manage costs and plan future investments with total visibility of all hardware and Software across all platforms


Enterprise Performance Management

A Guide For I&O Professionals : Sources Driving The Disruption...

Remove uncertainty and the risk of unexpected technology spend with full visibility and control of all hardware and software across the network.


IT Asset Management (ITAM)

Winning Strategies To Beat Audits From 5 Top Vendors How...

This paper introduces how Software Asset Management (SAM) provides complete visibility of all hardware, software and cloud assets across your entire estate,...


IT Asset Management (ITAM)

The Basics Of Software Asset Management

If you are newly responsible for Software Asset Management (SAM) at your organization, interested in the benefits a SAM program can provide, or simply...


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