Your Search returned 122 results from our White Paper Library

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Avaya

Customer Experience Management (CEM)

Where Next for Customer Experience Management?

This eBook discusses the emerging technologies helping to drive the future of Customer Experience Management.


IBM

Security

2017 Cost of Data Breach Study

This Ponemon Institute paper explores how the cost of data breaches globally has changed in the last 12 months.


Dell EMC

Mobile Working

The Workplace is Everywhere

This eBook looks at the different types of workers and how the workplace needs to adapt in the future to meet their ever-changing digital needs.


IBM

Sales and Marketing Software

The Right Time for Real-Time Marketing

This paper discusses how real-time marketing can improve customer engagement and outlines four best practices to drive results.


IBM

Customer Experience Management (CEM)

Data—The New Natural Resource

This white paper outlines four key ways you can use data insights to improve customer engagement.


Avaya

CRM Services

Are You Enabling Extraordinary Customer Journeys?

This report highlights the value a omnichannel contact centre can bring to your Customer Relationship Management strategy.


IBM

Cloud Computing

Are Cloud Managed Services the Right Financial Choice for...

This report looks at cloud managed services from the CFO perspective and examines the financial factors that need to be considered when partnering with...


IBM

Cloud Computing

Are Cloud Managed Services the Right Financial Choice for...

This report looks at cloud managed services from the CFO perspective and examines the financial factors that need to be considered when partnering with...


Oracle

Customer Service

Doing Business the Customer Service Way

This white paper outlines five rules to help businesses improve customer service.


IBM

Infrastructure Management

For the First Time, Architectural Choice for SAP Customers...

This white paper looks at the architectural choices available to SAP customers looking to migrate to HANA.


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