The main subsidiary of Canada’s largest communications company, Bell Canada, provides local telephone, long distance, wireless communications, Internet access, data, satellite television and other services to residential and business customers through some 27 million customer connections. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Thus they sought to streamline systems, facilitate outsourcing and increase capabilities to telecommute, in an effort to reduce costs while improving service. See how Bell Canada accomplished this, by providing 1,700 customized desktop environments using VMware software.