The IT Infrastructure Library® (ITIL) provides a framework of customizable best practice initiatives that help organizations consistently deliver high quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery. Business Service Management (BSM) solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance. BSM solutions, like ASG’s Business Service Platform™ (BSP), provide measurable insight into the benefits of ITIL by effectively monitoring, reporting on, and managing IT, ultimately resulting in increased end user satisfaction, lower costs, and higher profits.