Customer relationship management/CRM
Spotlight Reports
This white paper details the benchmark results of tests conducted on Microsoft Dynamics CRM 3.0. The ...
Whitepaper
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10.28.07
At Microsoft, we believe that the key to helping businesses become more agile and productive in the
Whitepaper
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09.27.07
Latest Reports
Field Services + Asset Maintenance....in The Dynamic Enterprise
by Agresso Medical Device Manufacturers Can Leverage ERP/CRM Software to Facilitate FDA Compliance
by SYSPRO
WEBCAST
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11.06.07
What happens when the demands of mobile field services tie to those of business assets...like real estate, public utility or IT infrastructure. Join ...
by Agresso Medical Device Manufacturers Can Leverage ERP/CRM Software to Facilitate FDA Compliance
WHITEPAPER
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06.17.07
Examining areas of key functionality for medical device manufacturers to consider when choosing a long-term enterprise business software solution.
by SYSPRO
The Loyalty Connection
by CRMGuru.com Playing the Egg Game
by Confirmit Corp.
WHITEPAPER
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06.06.07
Customer churn rates are higher than ever, and businesses haven't figured out how to stop the bleeding. New CRMGuru research points to the cause: Although ...
by CRMGuru.com Playing the Egg Game
WHITEPAPER
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06.06.07
Egg launched in April 2005 an initiative targeting a segment of its customers who were at risk of losing control of their debt. New management of the ...
by Confirmit Corp.
Enterprise Feedback Management
by Confirmit Corp. Optimizing Customer-Facing Operations Through Service-Oriented Applications
by Comergent
WHITEPAPER
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06.06.07
Britain's Innocent Drinks famously made the decision to launch its business after a weekend's market research project. The company's founders bought £500 ...
by Confirmit Corp. Optimizing Customer-Facing Operations Through Service-Oriented Applications
WHITEPAPER
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06.05.07
In a world of global competition and relentless price pressure, more and more products and services are becoming commoditized. High quality and low cost ...
by Comergent
Customer service: the risk/reward barometer
by Cognos Company Powerful solutions to help growing and midsize businesses better respond to customer needs
by IBM
WHITEPAPER
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06.05.07
Customer service can be thankless and hectic. Picture a room full of service representatives juggling calls from frustrated customers, often in outsourced ...
by Cognos Company Powerful solutions to help growing and midsize businesses better respond to customer needs
WHITEPAPER
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05.31.07
Providing the kind of value-added experience that today's customers demand means having the flexibility to respond to customers' changing needs. It means ...
by IBM
Advocacy in the customer focused enterprise
by IBM How Findability Can Drive Business Growth
by Patricia Seybold Group
WHITEPAPER
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05.30.07
The growing bifurcation of the marketplace between the two extremes of product commodity and customer needs-based solutions will make rapid losers and ...
by IBM How Findability Can Drive Business Growth
WHITEPAPER
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05.30.07
Over the past 10 years of e-commerce (an e-business market segment) and customer experience research, we’ve seen that search technology and tools ...
by Patricia Seybold Group
