To meet the needs of its agents and customers, Central relies upon nearly 200 Web applications. Many require users to enter large amounts of data into multi-step workflow processes, which Central’s systems then aggregate, exchange and return via an intricate web of scripts and forms. When users call Central to report site problems, it is often difficult - and time-consuming - for IT to recreate and identify where things went wrong within the process.

Recognizing that application integrity and the ability to quickly and effectively solve user issues are critical to instilling confidence in its field force, Central turned to TeaLeaf to manage its mission-critical Web applications.