Wendy Close, Salesforce.com's CRM Success Expert, presents five key steps for creating great customer self-service experiences. Joining Wendy are Sheryl Kingstone, Director of Customer-Centric Strategies for Yankee Group, and salesforce.com customer Steve Petrofsky, VP of Support Services at m-Qube.
| Type: | Webcast |
| Posted: | December 21, 2006 |
| Format: | |
| Length: | 00:15:55 |
| Language: | English |
| Topic: | Information Management |
Email this Page |
|
| Print this Page |
|
Get Adobe Acrobat
|
|
| Find Related Reports | |