Call center
Spotlight Reports
The road to a highly automated data center is a long one—complete with IT infrastructure and management ...
Webcast
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04.04.08
For more than a decade, true Business Service Management (BSM) has been a goal for businesses, as well ...
Whitepaper
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01.23.08
While planned, authorized changes have obvious benefits to systems and users; it’s the unknown, ...
Whitepaper
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01.16.08
By accelerating the capture of information, organizations can reduce the delays associated with moving ...
Webcast
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01.09.08
This webcast originally aired on 9/12/07. Register now to view the on-demand version.
With digital ...
Webcast
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01.02.08
How is business? This question is now the only relevant metric for IT performance. With multi-dimensional ...
Whitepaper
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12.05.07
Latest Reports
The IP Contact Center: The Top Three Capabilities that can Transform the Customer Experience
by AT&T Workforce Optimization: a Business Process
by Witness Systems
WHITEPAPER
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04.05.07
Contact center managers are recognizing that IP is more than just a cost and management play. While IP can certainly generate savings, be easier to manage, ...
by AT&T Workforce Optimization: a Business Process
WHITEPAPER
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03.22.07
Workforce optimization is more than technology, it's a methodology. Converging four key contact center functions - quality assurance, forecasting and ...
by Witness Systems
Voice of the Customer: Putting Consumers at the Forefront
by Witness Systems Wells Fargo ensures a successful banking experience with TeaLeaf
by TeaLeaf Technology
WHITEPAPER
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03.22.07
Organizations have recorded customer interactions for the past 30 years, but the focus has primarily been on the actions and enablement of their agents ...
by Witness Systems Wells Fargo ensures a successful banking experience with TeaLeaf
CASE-STUDY
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11.15.06
‘Simplifying your business life.’ This is exactly what the Commercial Electronic Office® (CEO®) Portal does for over 25,000 commercial ...
by TeaLeaf Technology
The Five Essentials of Customer Experience Management
by TeaLeaf Technology Meeting the Demands of Critical Internal Web Applications
by TeaLeaf Technology
WHITEPAPER
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11.15.06
The purpose of The Five Essentials of Customer Experience Management is to offer a fresh perspective about online customer experience— the individual ...
by TeaLeaf Technology Meeting the Demands of Critical Internal Web Applications
CASE-STUDY
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11.15.06
TeaLeaf is a key tool used in the support process of TI’s Web Basis application. Web Basis is an order management application built in-house for ...
by TeaLeaf Technology
Central Insurance Assures Agent Access with TeaLeaf
by TeaLeaf Technology Open for Business?
by TeaLeaf Technology
CASE-STUDY
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11.15.06
To meet the needs of its agents and customers, Central relies upon nearly 200 Web applications. Many require users to enter large amounts of data into ...
by TeaLeaf Technology Open for Business?
WHITEPAPER
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11.15.06
The Internet has grown up. The Web is an integral part of doing business today. It’s no surprise, then, that companies devote billions of dollars ...
by TeaLeaf Technology
Even Sophisticated Sites Require Visibility
by TeaLeaf Technology TeaLeaf CX Solutions Technical Overview
by TeaLeaf Technology
WHITEPAPER
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11.15.06
Typically, it’s difficult to know unless your users tell you. When an assertive user does take the time to inform you of a problem, how much time ...
by TeaLeaf Technology TeaLeaf CX Solutions Technical Overview
ARTICLE
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11.15.06
Online businesses are unique in that you cannot see or interact with your customers individually. The simple fact that you do not have visibility ...
by TeaLeaf Technology
