Help Desk
Spotlight Reports
The road to a highly automated data center is a long one—complete with IT infrastructure and management ...
Webcast
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04.04.08
For more than a decade, true Business Service Management (BSM) has been a goal for businesses, as well ...
Whitepaper
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01.23.08
While planned, authorized changes have obvious benefits to systems and users; it’s the unknown, ...
Whitepaper
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01.16.08
By accelerating the capture of information, organizations can reduce the delays associated with moving ...
Webcast
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01.09.08
This webcast originally aired on 9/12/07. Register now to view the on-demand version.
With digital ...
Webcast
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01.02.08
How is business? This question is now the only relevant metric for IT performance. With multi-dimensional ...
Whitepaper
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12.05.07
Latest Reports
The Evolved Help Desk: What Every Midmarket CIO Needs to Know About Implementing a Service Management Approach
by FrontRange Solutions The Power of Remote Support in Battling Today’s Top Customer-Support Issues
by Citrix Online
WHITEPAPER
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03.21.08
The traditional help desk is ill prepared to keep pace with ever-evolving business demands as well as the challenges posed by an expanding regulatory ...
by FrontRange Solutions The Power of Remote Support in Battling Today’s Top Customer-Support Issues
WHITEPAPER
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11.16.07
As a secure, managed service, Citrix GoToAssist reduces the costs and complexities associated with premise-based remote-support solutions while offering ...
by Citrix Online
Putting the Human Element Back into Customer Care
by NTR Global On Demand Remote Support: NTRsupport 15 day free trial
by NTR Global
WHITEPAPER
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01.17.07
The round-the-clock job of supporting employees, customers, suppliers and business partners is one of the biggest challenges facing information technology ...
by NTR Global On Demand Remote Support: NTRsupport 15 day free trial
DOWNLOAD
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10.20.06
Provide a simpler, better way to support customers online with a category-leading remote support solution called NTRsupport. NTRsupport allows you ...
by NTR Global
