Many companies have made significant financial investments with SAP software to enable their business and streamline processes. These investments are extremely valuable; however, a key question to ask is how have they added value to doing business with your customers and partners? Have your SAP implementations enabled your customers and partners to find, configure and purchase the right products and services, and ensure product, order and invoice accuracy and timeliness. And, do they have a seamless experience whether they choose to do business with your organization online, in person, via the phone or all of these?

Companies must derive value from their SAP investments to meet demands of customers and partners to directly impact the bottom line. This in-depth white paper focuses on how to leverage and extend your SAP systems with an eBusiness solution to achieve customer- and partner-facing operational success. The end result equates to increased revenue, reduced costs, greater channel efficiency and effectiveness, and improved visibility into your business.

Leading companies have deployed SAP solutions to manage their internal processes including financials, human resources, manufacturing and business analytics and Comergent eBusiness System for their external facing applications for quotes, proposals and order management via the web and integrated to internal call centers and sales systems for a unified experience. Comergent applications have been designed to leverage and integrate into SAP and non-SAP systems, enabling companies to complement and extend their existing SAP systems. Comergent, a leader in enterprise eBusiness solutions, leverages and extends SAP systems beyond the four walls of the enterprise, allowing customers and partners to have a seamless experience and simplify the selling and ordering processes.