Seeking a reliable technology infrastructure, and the ability to focus on their business, a growing number of small and mid-sized organizations are investigating managed IT services as a strategic sourcing alternative. This white paper examines how these services work, shows how these services are helping companies today, and provides a business case for SMBs trying to determine if managed services are right for solving their IT challenges. It also details key criteria to use when evaluating and selecting a managed services provider (MSP).