Today, on-demand contact centers offer clear advantages over on-premise solutions. But commonly held myths about the superiority of on-premise solutions prevent many businesses from taking advantage of on-demand contact centers.

Traditional contact centers were built to be operated on-premise using proprietary hardware and software. In the late nineties first-generation hosted contact center applications were released. However, these solutions did not offer comparable technology, cost, features and flexibility and therefore failed to gain acceptance in the contact center market. The inability of early hosted applications to deliver feasible solutions for contact center users created a number of myths, reinforcing the superiority of onpremise solutions.