Various factors impact IT performance including installed technologies, technical infrastructure, organizational methodologies and IT organizational skill. Consistently found to be most significant, IT team skill also has a direct impact on the value organizations receive from their technology purchases. In fact, modest increases in team skill result in dramatic improvement in the benefits an enterprise receives from installed technologies.

Research from IDC of nearly 250 IT teams who perform high value IT functions including data backup, recovery and archiving, endpoint security, manage high availability services and manage client devices, found dramatic changes in performance in such areas as:

• Time spent to deploy, manage or repair technologies or processes
  
• IT staff productivity
• Degree of use of automated management tasks
• Time spent researching solutions to problems
• Downtime due to a human error by IT staff