Symantec has developed a set of residency services designed to augment a customer’s existing IT staff and provide needed expertise on a project or ongoing operations basis. These services are meant to help customers gain maximum return from their IT investments as they move through periods of personnel change, launch new strategic initiatives, or roll out new technologies. This white paper discusses in detail the IT challenges facing businesses today and then describes the benefits that Symantec Residency Services can provide to corporations facing those challenges. To illustrate those benefits, IDC includes three Symantec customer case studies.