The Korea Exchange Bank enables Europe-based Korean businesses, embassies and students to carry out transactions with those based in Korea. Based in London, the regional operations centre for Europe is responsible for systems and operations throughout the region, and London Branch has key business areas of trade finance, retail customer and counter services, foreign exchange and remittance.
Business continuity is an important issue in the world of banking. Stringent regulations require banks to have a restoration plan that enables a complete recovery of internal systems and renewed connection to the international banking network within eight hours.

With these requirements in mind, the Korea Exchange Bank decided it was time to review its strategy for business continuity. In particular, the bank wanted to streamline its back up and recovery processes, resolve a number of technical difficulties, and reduce the burden of administering these important functions. These challenges prompted the search for a specialist provider of business continuity solutions for the banking industry.