Today’s IT environments are complex — with virtually endless combinations of platforms, directories, systems, applications and patches. Add in the threats posed by viruses and the complications involved with supporting mobile users, and the need to manage these environments is obvious. What’s historically been a bit more unclear, however, is exactly how to go about managing them in a way that doesn’t overwhelm IT staff or increase costs to unsustainable levels. Novell offers a solution that lowers your cost of ownership through a unique policy-based approach to automating the complete management of IT systems. This white paper discusses the features and benefits of Novell’s ZENworks® Configuration Management software, which provides a complete range of advanced systems management capabilities.