Provide a simpler, better way to support customers online with a category-leading remote support solution called NTRsupport.  NTRsupport allows you to bring customers into a web-based remote support session and take shared control of their PC or Mac without any pre-installation of software. Your customers receive fast, secure support without having to go through multiple calls to diagnose problems. No more expensive on-site visits or downtime. With NTRsupport your clients can connect, receive support, and then continue working almost immediately. With NTRsupport:

• Interact in real-time with a PC or Mac
• Access and support unattended PCs/Macs
• Improve customer satisfaction and loyalty 
• Diagnose problems faster
• Improve first-contact resolution
• Decrease the need for on-site visits
• Resolve complex calls more quickly
• Chat with up to five end users simultaneously